Cygnett Reviews

Name: Cygnett
Address: 858 Lorimer St, Port Melbourne, Victoria
Rating: 4.36

4.4 Rating 441 Reviews

85 %

of reviewers recommend Cygnett

4.4

Based on 441 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

Visit Website

Email:

Seang@Cygnett.com

Location:

858 Lorimer St,
Port Melbourne
Victoria
3207

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Cygnett 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery stopped working recently. The battery wont hold charge and is now no longer charging.”

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Posted 3 weeks ago

“Broke in a single day.”

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Posted 1 month ago

“I bought the ORANGE Coloured Power Bank. CY4506PBCHE directly from Cygnett. It charged up on the first charge to 100% and there it stays. It does not charge my phone from the USB points but it did from the USBC point once. I have has it for 2 months. I have sent Cygnett an email asking for a replacement & am waiting for a reply. There is a phone number but it is constantly engaged. I must admit I am worried I have wasted my money.”

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Posted 2 months ago

Hi Wendy, Thanks for the feedback. We are sorry to hear you are experiencing difficulties with your Cygnett 20,000 mAh power bank. Can you please submit a support request via the link below so we can assist further with this? https://support.cygnett.com/hc/en-us -Sean

Posted 2 months ago

“I bought this Wireless charger - and it does not seem to work. I put the phone on the charger and it does not charge. The charger is an ExoCharge Wireless Desk. Item number CY3450PPWIR. Can you please help as I am at work and the phone is already showing 60%.”

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Posted 3 months ago

“Didn't work Bad customer service”

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Posted 1 year ago

“bought a product order number CY5916UK pre ordering i asked if they had a charger for my macbook, they said 'this is the best one' in fact the next week they released the one i rrequired, lead me to believe i was being miss informed. i was then given incorrect information on 3 emails, and lead to believe they would send me the required one ( as long as i paid over the top ) obfuscation and confusing emails from this company. would i do more business? = no. this is my experience and my honest review of this company.”

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Posted 1 year ago

“My wife had a very frightening experience with a Cygnett USBA -USBC cable in her car when not in use. When driving she noticed a fire-type smell which quickly turned into significant smoke coming from the central console. Luckily there was nothing else in the console so she quickly removed it to find that it unfortunately it had been draped into the console such that the USBC plug was vertically sitting on the mat at the bottom of the console, and it had burnt a hole through the mat. The cable was only 2 years old and had been hardly used as it was for my phone in her car which I rarely drive. I want to bring it to the attention of Cygnett but it is impossible to call, email etc. From my 50 years experience in the electricity industry it is obvious that the plug must have had an internal fault for it to overheat and catch fire when not in use, and therefore would not want to nre[lace it with the same product.”

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Posted 1 year ago

“Selfie stick Bluetooth does not work afterpairing it activates iPhone ringer not camera function in ios16 Not much use”

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Posted 1 year ago

“Hasn’t arrived would be happier just to have a refund please”

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Posted 1 year ago

“i didn’t get a case.”

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Posted 1 year ago

“When package came it came with the screen protector popped out”

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Posted 1 year ago

“I still haven’t received it”

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Posted 2 years ago

“Arrived broken not happy went out and bought a different brand”

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Posted 2 years ago

“Quick shipping but got the wrong product”

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Posted 2 years ago

“Haven’t received it yet”

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Posted 2 years ago

“I never received my order”

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Posted 2 years ago

“Extremely disappointed in the product I received. You sent me the wrong item to start with and now aren’t replying to my emails about how I can return it. Not a very happy customer”

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Posted 2 years ago

“It still has not being delivered”

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Posted 2 years ago

“I have purchased two cygnet power banks in two years, both have proved unreliable & faulty.”

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Posted 2 years ago

“Hm, I got this smart plug so I can monitor the power appliances use but I haven’t even managed to pair it on the Cygnett app yet. Why should it be so hard? It pairs with HomeKit, which is a plus, but takes a while to respond each time. A bit disappointing.”

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Posted 2 years ago

Cygnett is rated 4.4 based on 441 reviews