“TERRIBLE CUSTOMER SERVICE. THEY IGNORE YOUR REQUEST BY TELLING YOU YOUR CLAIM IS CLOSED. ITS BOT... NEVER EVER BUY FROM THEM. THEY CANNIBALIZE THEIR DEALERS. THEY UNDERCUT THEM ON PRICING FOR THE SAME PRODUCTS. TELL YOUR LOCAL DEALER DAINESE IS THE WORST COMPANY PERIOD. F-----DAINESE TELL THEM TO SHUV IT.”
“TOTAL CRIMINALS TO DEAL WITH 100% MEATHEADS. Even after jerking us around and writing to the VP ALL OUR EMAILS WENT UNANSWERED!!!!!!! WHO DOES THIS... THESE PR*CKS THAT WHO. YOU HAVE TO BE OUT OF YOUR MIND TO PATRONIZE THESE CLOWNS. THEY SELL TO THEIR DEALERS THAN PUTT THE SAME ITEM ONLINE LESS THAN THE DEALER PAID FOR IT!! WHO DOES THIS? DAINESE... GREEDY ARROGANT B*ASTARDS NEVER EVER BUY DAINESE MOTORCYCLE OR SPORTS PRODUCTS AVOID.”
“Hello, I received a helmet and the rear spoiler broke right across the middle screw. After sending countless pictures, I was given an order number for a replacement spoiler. This was back in July of this year and the order number I was given 20894070. I have yet to get a response other than an automated one telling me the ticket associated with my warranty claim had been closed. I've been thousands of dollars over the years and this is the first time I've had an issue with one of their products. I'd like to return the helmet at this point and get a full refund.”
“—BE WARNED DONT BUY DAINESE—
—BE WARNED DONT BUY DAINESE—
BUY ALPINESTARS
Read the reviews on Trustpilot OMG
From an experienced rider of 25y riding sports bikes
Well just another negative review for a really bad experience with dainese customer service
Brought a really expensive pair a textiled gloves from the d-store
They lasted a handful of times then ripped on the seem customer service don’t want to no the store is 1200 miles from where I live and they don’t want to no either
All I wanted was an exchange !”
“I’ve got a DAir smart jacket. I was using the jacket with updated firmware version. According to their user manual, the airbag can’t trigger if you travel at less than 10Km/h AND you are not riding the bike.
In my case, I was neither, moving at 10 km/h nor riding the bike. Actually, I was stepping out my bike, just storing the helmet at the vault when suddenly the airbag popped. The airbag triggered in an specific situation the manual says it must not do it.
As I was basically “doing nothing” when the airbag was triggered, this worried me a lot, because it can also trigger when you are riding and cause an accident. When the airbag pops, it’s a really abrupt move, so it can easily make you fall from the bike.
I contacted Dainese Spain and I was expecting, not only to repair my DAir Smart Jacket for free (it was in guarantee and obviously the product did not function correctly), but also to download the data from the jacket to understand what went wrong. They told me that it was my responsibility, that I needed to pay 250€ (half of the cost of the product) to reequip the airbag, and they where not interested at all in getting data or understanding what when wrong to patch their product.
I’ve got two DAir jackets, I decided to sell the one which is still working and I will not repair the faulty one because I really can’t trust it. I will look for another solution. Alpinestars and Ixon has also good alternatives.”
