Danz Spas Reviews

Name: Danz Spas
Address: Unit 4 Palm Court Industrial Estate, Nottingham
Rating: 1.42

1.4 Rating 19 Reviews

0 %

of reviewers recommend Danz Spas

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Phone:

0115 978 0197

Email:

daniel@danz.co.uk

Location:

Unit 4 Palm Court Industrial Estate
Nottingham
NG7 7HU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry Daniel, I can not leave a review as I am still waiting for things to be sorted out Kind regards, Martin Truckell”

Helpful Report

Posted 10 years ago

“Quite disappointed with the whole process of buying from Danz if I am honest.. Firstly one of the criteria that swayed my purchase was the fact that it had Radio and speakers, It turned out the spec of the hot tub had changed but not the info on the website..... I am massively disappointed that we now have a feature that we cant use as we do not all own devices with Bluetooth and our music on. In addition, in spite of a 3 month lead time, the Heat retention cover and the chemical pack were not available when the tub was delivered, in fact the heat retention cover was some 5 weeks later arriving. The tub itself I have to say is very very good and well made, but so so disappointed in the way the whole the buying process failed me, and left me somewhat deflated. The staff at Danz did send a few extra bottles of cleaner and bits out, and I know you may think its nothing, but I cant listen to music on a bottle of cleaner... Please check and double check the spec of what you are buying”

Helpful Report

Posted 10 years ago

Hi Steve, We wholeheartedly apologise for the confusion that arose here. We recently upgraded all of our hot tubs to have Bluetooth as standard (as its an often-requested feature) and unfortunately this happened at pretty much the same time you ordered, and by the time the specification had changed online you'd placed your order. With regards to your Heat Retention Cover, unfortunately there was a Christmas backlog with the manufacturer which resulted in an extra delay, and we sent you some compensatory chemicals by way of an apology for the error. We are, however, glad that you like and are enjoying the hot tub, and appreciate your comments about the fantastic quality of our spas. Anything else you need, please give us a shout.

Posted 10 years ago

“The delivery and spa itself is great, however the Bluetooth system broke within 2 months, and I've been waiting ever since for a replacement of which I've now been told will be after Christmas sometime”

Helpful Report

Posted 10 years ago

Hi Rob. We're sorry the bluetooth system appears to have a fault. Unfortunately the engineers have been extremely busy and due to it being the Christmas period, our in house engineers are off. Rest assured we'll get this sorted for you in January.

Posted 10 years ago

Danz Spas is rated 1.4 based on 19 reviews