Danz Spas Reviews

Name: Danz Spas
Address: Unit 4 Palm Court Industrial Estate, Nottingham
Rating: 1.42

1.4 Rating 19 Reviews

0 %

of reviewers recommend Danz Spas

Company Reviews

Questions

Phone:

0115 978 0197

Email:

daniel@danz.co.uk

Location:

Unit 4 Palm Court Industrial Estate
Nottingham
NG7 7HU

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING: Combined Shipping, we notice, are regularly posting across the Danz Spas reviews channels offering people hot tubs. Do Not Buy from this company. They are a delivery company that are not hot tub experts. They don't know how they work, or how to fix them. They offer almost no warranty at all. They are selling leftover Danz stock which, as you can see from other reviews, is worthless junk. Buy from a reputable hot tub company, with a good parts AND LABOUR warranty of at least two years, with quality spas.”

Helpful Report

Posted 7 years ago

“Still waiting on items ordered months ago, After several complaints and broken promises they no longer even reply to my emails!”

Helpful Report

Posted 8 years ago

Hi Bruce, We're so sorry about the delays. We recognise this is an area where we need to improve. I want to let you know what we're doing about this. We're currently recruiting for a customer service position and we expect to have the position filled by the end of the week. This person will follow the orders through to completion ensuring everything gets sent on time. If there are any delays, this person will keep you in the loop. We take customer service seriously and we're sorry you have been let down on this occasion. I'll contact you over the next few days to ensure the problems have been resolved, and to find some way to make it up to you. Regards, Daniel MD

Posted 8 years ago

“Hi We are Combined Shipping Company Limited. If you have bought a spa from DANZ LTD we may well have contacted you to make alternate arrangements to supply your spa. Unfortun atley the management of DANZ LTD have refused to send over all customer details and so if you are affected please call 01455 286597 and we will do our best to help. We are both the importer & the carrier of products you may have purchased from DANZ or Highland spas. If you paid by card from April 2016 onwards it may well be that our company has full or part payment for your tub & will honour any agreement you made with Danz. For those who have paid by BACS, Cheque it is most likely that this money is now lost. We believe that Danz has little or no available funds to offer any credit back to disappointed customers. If you are looking for spares for either Danz or Highland spas tubs we can arrange replacements from the manufacturers.”

Helpful Report

Posted 7 years ago

“WARNING TO ALL POTENTIAL CUSTOMERS OF DANZ SPAS. We ordered our hot tub at the start of November 2015, a white Atlantic 2 with In built TV/DVD player. We were initially told there would be a two month delay on the delivery because it was a special order. We accepted this, paid our 40% deposit (£2400) and looked forward to receiving our new hot tub at the end of January. To now all we have received is a cheap roll of what I assume to be, a heat retention cover. Ten days ago we received an email from Bianca assuring us that the shipment had been delayed but it would definitely be on the water before the 20th May. She advised us that she would send an email with tracking information so that we could monitor the ships progress. The 20th has now come and gone. We have received no emails and DANZ appear to be uncontactable. When I call the landline number it automatically hangs up. Over the weekend I've managed to contact their main supplier, a company called Combined Shipping. They have made us aware that this company and its owner Do this comaniel Thomas are financially bankrupt. He owes them in the region of £300,000 so we have little or no chance of getting any of our deposit back. Please please do not get conned into parting with your money to this company.”

Helpful Report

Posted 7 years ago

“Customer service and follow up is very poor. Beyond poor in fact. Product was very delayed on order time... pleased with product itself, but company had full payment up front and was approximately 8 weeks delayed on estimated delivery tine. Subsequently ordered additional chemicals for hot tub - hugely delayed. Reordered through alternative supplier who delivered next day ! When Danz finally delivered our order, it was incomplete, but with no paper-work to state that they knew further item to follow. Still waiting for final part of our order, approximately 6 weeks after delivery of main order when "missing item would be delivered as soon as in stock" ...... how long does it take to re-stock chemical test strips ???!! Would not recommend buying anything through this company, sadly”

Helpful Report

Posted 8 years ago

“I have given a poor rating because of the service I received and not the quality of the hottub, I ordered my hottub in February 2015 with a date of April for delivery, after several delays, poor communication from Danz and emails and phone calls not returned I eventually got my hot tub delivered in July. I am very happy with the quality of my hottub but the poor service I received from Danz has soured the experience.”

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Posted 8 years ago

“Sorry Daniel, I can not leave a review as I am still waiting for things to be sorted out Kind regards, Martin Truckell”

Helpful Report

Posted 8 years ago

“Aftersales with this company is non existant, after initial order and being told my hot tub was in stock delivery took longer than told and took several phonecalls with none returned as promised. The delivery men were fab but I am still two weeks later awaiting all my accessories, chemicals and filters (all paid for) despite phoning every day to be told different stories and yet again no returned phone calls. My advise GO ELSEWHERE......”

Helpful Report

Posted 9 years ago

Hi Wendy, I'm so sorry the chemicals were not sent out at the same time as the hot tub. Ill be contacting you shortly to get to the bottom of this, and try and resolve it as soon as possible. Daniel - MD

Posted 8 years ago

Danz Spas is rated 1.4 based on 19 reviews