Danz Spas Reviews

Name: Danz Spas
Address: Unit 4 Palm Court Industrial Estate, Nottingham
Rating: 1.42

1.4 Rating 19 Reviews

0 %

of reviewers recommend Danz Spas

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Phone:

0115 978 0197

Email:

daniel@danz.co.uk

Location:

Unit 4 Palm Court Industrial Estate
Nottingham
NG7 7HU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given a poor rating because of the service I received and not the quality of the hottub, I ordered my hottub in February 2015 with a date of April for delivery, after several delays, poor communication from Danz and emails and phone calls not returned I eventually got my hot tub delivered in July. I am very happy with the quality of my hottub but the poor service I received from Danz has soured the experience.”

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Posted 8 years ago

“Very disappointed that the spar was delivered filthy.we were told it would be clean and like 'brand new'. We were not given any instruction leaflet , so didn't even know how to operate it. We were charged an extra 200 pounds for delivery less than three miles ,and the men sent couldn't even move it from the vehicle into the garden.we had to get two friends to leave work and come and help, otherwise it would still be on the drive. When we were sold the tub, we were told it had two heaters, but it has only got one. Would not recommend Danz at all. Very poor customer service. Only interested in getting your money, not interested in making sure customer had got the product that was promised.”

Helpful Report

Posted 9 years ago

Hi Jane, I'm really sorry to hear about your experiences. It always saddens us to hear one of our customers is disappointed. We don't sell refurbished hot tubs often and there are probably some lessons we could learn here. These sorts of issues just don't crop up with the new tubs we sell. I (Daniel the MD) will drop you an email shortly and will hopefully set up a time that we can talk to discuss your experiences in full. I'll then do what I can to turn your experiences around.

Posted 9 years ago

Hi Jane, I've sent you two emails to try and get to the bottom of this and turn it around from you, one on 30th Dec, another on the 6th Jan. So far I've not heard back from you.

Posted 9 years ago

Danz Spas is rated 1.4 based on 19 reviews