Hi We are Combined Shipping Company Limited. If you have bought a spa from DANZ LTD we may well have contacted you to make alternate arrangements to supply your spa. Unfortun atley the management of DANZ LTD have refused to send over all customer details and so if you are affected please call 01455 286597 and we will do our best to help. We are both the importer & the carrier of products you may have purchased from DANZ or Highland spas. If you paid by card from April 2016 onwards it may well be that our company has full or part payment for your tub & will honour any agreement you made with Danz. For those who have paid by BACS, Cheque it is most likely that this money is now lost. We believe that Danz has little or no available funds to offer any credit back to disappointed customers. If you are looking for spares for either Danz or Highland spas tubs we can arrange replacements from the manufacturers.