Darlings Of Chelsea Reviews

"I bought this sofa bed, with a 14 cm mattress. We can't use it as a bed even occasionally because it's very uncomfortable to sleep on, the wire mesh that holds the mattress comes off if you're a heavier person."

"Very happy with response from Amanda \/customer service & staff \r\nThey organised delivery of free replacement feet from the workshop so that my new Richmond sofa feet blended with my existing Whinfell sofa & my wooden floor \u2026. Feet were easy to screw in at home & customer services kept me up to date with the progression of my order \r\nThank you \u2026 very happy customer & just loving my comfy & classy Darlings of Chelsea sofas \u2764\ufe0f"

"I bought a sofa 4 years ago from Darlings and a couple of evenings ago my husband knocked over a glass of red wine from his side table. The side of the sofa and carpet took a big hit. I rang Darlings the following morning with my plight to enquire if there was any cleaning remedies for my sofa disaster. Nicole was so helpful in enquiring with the team and then Amanda sent me an upholstery cleaning kit free of charge. I have been overwhelmed with their after sales customer care and kindness. Darlings produce excellent craftsmanship and care about their products with quality service."

"Damaged sofa, missed deadlines, poor customer service - would avoid going forwards, and trust the negative reviews. Paid nearly \u00a34k for a sofa guaranteed for Christmas, including paying extra for removable arms to ensure that delivery access was not an issue.\r\n\r\nRequested an ETA for delivery so that we can plan for Christmas, but couldn't get a concrete date, so stayed in London until the date they initially said - just got a notification in the week before saying they only had one slot available literally 2 days before the last working day before Christmas. When I asked Darlings of Chelsea to schedule an alternative date, the customer representative missed the deadline for requesting this in time to make a difference and then went on annual leave, so was left with no other option but to travel back to London whilst heavily pregnant.\r\n\r\nThe day of delivery itself was also a total shambles - delivery person did not call in advance with a 20-minute heads-up as they promised, so interrupted a work call. They damaged the doorframe on delivery and ripped the sofa. When I raised a complaint, I was told this couldn't be resolved before Christmas (which is what had been guaranteed) because senior management\/manufacturers etc. were now away for the festive season and had to wait 2 weeks. For some reason, they chose to still deliver with the arms on, despite paying for this to be removed.\r\n\r\nAs a courtesy, I waited to see what the final proposal would be to remedy the huge inconvenience caused as a result of the multiple failings from Darlings of Chelsea. I still haven't been given a clear timeline as to when the sofa will be repaired but expecting this won't be at least until end of January - which is extremely stressful given at I am at the end of my third trimester of pregnancy, even though Xmas delivery was guaranteed, and a request to get a handyman in to fix the damage (as if I would trust any further contractors they use).\r\n\r\nAfter waiting for 2 weeks, the goodwill gesture is some flowers and \u00a3178 - highly insulting given the sheer inconvenience caused and breach of contract. Would not recommend Darlings of Chelsea to anyone going forwards and will be picking this up under a formal complaints policy with the Furniture Ombudsman and my credit card provider."

"ORDER # 1000023758\r\n\r\nWe decided to buy an expensive sofa from Darlings of Chelsea based on the perceived quality and reputation of the brand. However, less than 2 years after taking delivery of our \u00a35668 sofa on the 5th of November 2021 the foam seat pads have significantly lost their firmness and it now feels like you are sitting on the floor! We have always taken care to rotate the seat cushions to ensure equal use, so when I contacted D of C on 20th September 2023 I thought it would be simply the case that they would send a technician around to look at the sofa, identify whether it was the foam \/ springs or a combination of the two and arrange for it to be rectified. However, this was not to be so! I was first asked to send images and whilst I advised it would be impossible to understand the issue from an image they persisted, so I sent them. I received an email back saying that they have looked over the images and they advised (in their words) \u201cthis is believed to be wear and tear over the period of usage. Our interiors are only covered for 1 year after purchase, so we would be unable to further look into this for you. If you were interested in purchasing new foam inner cushions we can quote a cost for this\u201d. To say I was shocked is an understatement, based on the fact that it would have been impossible to understand the issue (as I advised them) from the images and the fact that a seemingly core function of a premium product has failed after less than 2 years. I could only assume that they had no intention of wanting to take responsibility to get this resolved and were happy for me to spend even more money on a sub-standard item. I pushed back and was again met with the 1-year warranty, however, they advised that they would send a technician BUT I would have to pay the \u00a360 (\u00a350 + VAT), if they deemed it to be an issue, they would reimburse the cost and make rectification. Firstly, for a premium retailer to ask a customer to effectively pay for this seems scandalous and based on the apparent disregard they have displayed to date I felt they would have had zero intention in resolving this. As I do not have the time for companies, I now have to live with it, although I was so shocked it has led me to write my first ever negative review and I hope it will be the last. To sum up, if you buy an expensive premium sofa from D of C and have an issue then that is your problem not theirs, as they clearly only expect them to last for one year. To sign off on this I thought I would attach images of the internal finishing of the sofa and let you judge if you think it was wear and tear or down to incredibly poor workmanship and lack of attention to detail at their end? NB: All 5 seat cushions are the same and I shared these images with D of C in my first email, they did not acknowledge the poor finishing so assume it is the norm?"

"ORDER # 1000023758\r\n\r\nWe decided to buy an expensive sofa from Darlings of Chelsea based on the perceived quality and reputation of the brand. However, less than 2 years after taking delivery of our \u00a35668 sofa on the 5th of November 2021 the foam seat pads have significantly lost their firmness and it now feels like you are sitting on the floor! We have always taken care to rotate the seat cushions to ensure equal use, so when I contacted D of C on 20th September 2023 I thought it would be simply the case that they would send a technician around to look at the sofa, identify whether it was the foam \/ springs or a combination of the two and arrange for it to be rectified. However, this was not to be so! I was first asked to send images and whilst I advised it would be impossible to understand the issue from an image they persisted, so I sent them. I received an email back saying that they have looked over the images and they advised (in their words) \u201cthis is believed to be wear and tear over the period of usage. Our interiors are only covered for 1 year after purchase, so we would be unable to further look into this for you. If you were interested in purchasing new foam inner cushions we can quote a cost for this\u201d. To say I was shocked is an understatement, based on the fact that it would have been impossible to understand the issue (as I advised them) from the images and the fact that a seemingly core function of a premium product has failed after less than 2 years. I could only assume that they had no intention of wanting to take responsibility to get this resolved and were happy for me to spend even more money on a sub-standard item. I pushed back and was again met with the 1-year warranty, however, they advised that they would send a technician BUT I would have to pay the \u00a360 (\u00a350 + VAT), if they deemed it to be an issue, they would reimburse the cost and make rectification. Firstly, for a premium retailer to ask a customer to effectively pay for this seems scandalous and based on the apparent disregard they have displayed to date I felt they would have had zero intention in resolving this. As I do not have the time for companies, I now have to live with it, although I was so shocked it has led me to write my first ever negative review and I hope it will be the last. To sum up, if you buy an expensive premium sofa from D of C and have an issue then that is your problem not theirs, as they clearly only expect them to last for one year. To sign off on this I thought I would attach images of the internal finishing of the sofa and let you judge if you think it was wear and tear or down to incredibly poor workmanship and lack of attention to detail at their end? NB: All 5 seat cushions are the same and I shared these images with D of C in my first email, they did not acknowledge the poor finishing so assume it is the norm?"

"ORDER # 1000023758\r\n\r\nWe decided to buy an expensive sofa from Darlings of Chelsea based on the perceived quality and reputation of the brand. However, less than 2 years after taking delivery of our \u00a35668 sofa on the 5th of November 2021 the foam seat pads have significantly lost their firmness and it now feels like you are sitting on the floor! We have always taken care to rotate the seat cushions to ensure equal use, so when I contacted D of C on 20th September 2023 I thought it would be simply the case that they would send a technician around to look at the sofa, identify whether it was the foam \/ springs or a combination of the two and arrange for it to be rectified. However, this was not to be so! I was first asked to send images and whilst I advised it would be impossible to understand the issue from an image they persisted, so I sent them. I received an email back saying that they have looked over the images and they advised (in their words) \u201cthis is believed to be wear and tear over the period of usage. Our interiors are only covered for 1 year after purchase, so we would be unable to further look into this for you. If you were interested in purchasing new foam inner cushions we can quote a cost for this\u201d. To say I was shocked is an understatement, based on the fact that it would have been impossible to understand the issue (as I advised them) from the images and the fact that a seemingly core function of a premium product has failed after less than 2 years. I could only assume that they had no intention of wanting to take responsibility to get this resolved and were happy for me to spend even more money on a sub-standard item. I pushed back and was again met with the 1-year warranty, however, they advised that they would send a technician BUT I would have to pay the \u00a360 (\u00a350 + VAT), if they deemed it to be an issue, they would reimburse the cost and make rectification. Firstly, for a premium retailer to ask a customer to effectively pay for this seems scandalous and based on the apparent disregard they have displayed to date I felt they would have had zero intention in resolving this. As I do not have the time for companies, I now have to live with it, although I was so shocked it has led me to write my first ever negative review and I hope it will be the last. To sum up, if you buy an expensive premium sofa from D of C and have an issue then that is your problem not theirs, as they clearly only expect them to last for one year. To sign off on this I thought I would attach images of the internal finishing of the sofa and let you judge if you think it was wear and tear or down to incredibly poor workmanship and lack of attention to detail at their end? NB: All 5 seat cushions are the same and I shared these images with D of C in my first email, they did not acknowledge the poor finishing so assume it is the norm?"