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Darlings Of Chelsea Reviews

4.7 Rating 533 Reviews
94 %
of reviewers recommend Darlings Of Chelsea
4.7
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Darlings Of Chelsea Reviews

About Darlings Of Chelsea:

For the widest range of sofas and leather sofas, it simply has to be Darlings of Chelsea. Darlings of Chelsea ia a well recognized name selling high quality, hand crafted leather and fabric sofas and sofa in a wide range of contemporary designs, and also the more traditional Chesterfield sofas. They also have a fine selection of fabric leather chairs, leather beanbags, leather stools and leather ottomans as well as a new range of stylish sheesham wood furniture.

Visit Website

Phone:

020 7371 5745

Email:

info@darlingsofchelsea.co.uk

Location:

9-13 Fulham High Street
London
SW6 3JH

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Darlings Of Chelsea 1 star review on 16th April 2025
Adrian
Darlings Of Chelsea 5 star review on 4th April 2025
Anonymous
Darlings Of Chelsea 5 star review on 3rd April 2025
Thelma
Darlings Of Chelsea 1 star review on 4th January 2024
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Efficient sales process; clear communication; delivery of goods ahead of schedule; prompt response to a minor complaint and immediate supply of a replacement item.
Helpful Report
Posted 8 years ago
Great service! Everyone I spoke to from those at the Fulham store to the delivery team were excellent and I am thrilled with my new sofa! Thank you!
Helpful Report
Posted 8 years ago
Delivered on time and met with requirements, both retail staff and delivery staff very pleasant, helpfull and informative.
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Posted 8 years ago
The staff were very helpful in the showroom and the delivery team were excellent, making sure everything was perfect for us, thank you.
Helpful Report
Posted 8 years ago
Great showroom and friendly staff. No hard sell from sales people and helpful with all questions we had.
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Posted 8 years ago
Personalised customer service, staff go the extra mile
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Posted 8 years ago
Fantastic service very high quality product could not ask for more
Helpful Report
Posted 8 years ago
As a professional landlord renting out to corporate tenants, I must always furnish my properties to a very high standard. DOC is a perfect choice for me - I have now purchased three sofas from DOC, two via the Fulham store and one via the Ash Vale, Surrey store. Every sofa (two leather and one fabric) has been excellent. The latest one is a grey leather sofa by natuzzi. My tenants are truly delighted - so much so, that they have given me a thank you gift. The delivery went well too. Thanks to Kent Leadbeater at the Ash Vale store.
Helpful Report
Posted 8 years ago
We had two minor issues A) it would of been a better experience if I had received a update on the status of the settee. Instead I had nothing until I requested it B) the delivery men were good but should have worn overshoes when entering the house. It meant some mud on the carpet
Helpful Report
Posted 8 years ago
Delivered on time, excellent condition, professional people.
Helpful Report
Posted 8 years ago
We spent a long time looking at sofas and were adviced by the salesman that we could pick a sofa we liked and a material from a different manufacturer - which we duly did. We then found out 6 weeks later that the sofa manufacturer would not make the sofa with someone elses material. Surely this was something we should have been told before ordering? We then had to go through a lengthy process of receiving samples to pick a new material. When we did Darlings had the cheek of trying to charge us the full retail price for the new material choice which was hundreds of pounds more expensive than our original material choice (which, incidentally, we still preferred). After a few choice words they agreed to honour the original price and our new order was placed. The hassle and delay could have been avoided by knowing their suppliers better. We should never have been persuaded to order separate material and sofa manufacturers. The sofa was finally delivered (good delivery company) but the sofa was much, much firmer than the sample we sat on in the showroom. I was informed that it would soften after a month. Im half way into that and it's as rock hard as it was when it arrived, so Im skeptical about this. It very much feels like we have a different level of firmness in the sofa that was delivered than the one we tried out. One of the reasons we chose the sofa was because it was comfortable. The one we have delivered is not. We were never informed that it might come out harder or that it would take a month to soften (which I dont think is actually goign to happen anyway). All in all a fairly dissapointing experience. In part they did try to rectify the situation but I really think they could have done more and trying to charge me £hundreds for their error was the last straw!
Helpful Report
Posted 8 years ago
My husband and I had been looking to replace our 15 year old sofa with a more up to date version and preferably in leather. Well, every thing we saw did not grab us. We wanted to find a modern sofa that was comfortable and which you could lean back on to have a snooze. After sampling (online) lots of different companies offering sofas, in Britain and Europe, we were ecstatic when we saw the Rocco leather sofa at Darlings Of Chelsea. Off we went at the first opportunity to see this sofa and above all to have a sit in it. We were 'clocked in' but looked by ourselves what the company had to offer and soon we found a very nice looking Rocco sofa we both liked the style of but clad in grey fabric. However, we had set our hearts on having a leather sofa and soon the young lady brought us 3 or 4 books to chose from. We asked for several samples of different leathers, which arrived 2 days later. We made our choice, rang the company and placed our order. We were promised to have our sofa delivered before Christmas and were delighted when we had an email to say that in fact we would have it a week earlier than anticipated. Two young persons arrived mid-morning and I could barely wait to see whether we had made the right choice with our colour. The sofa that materialised from the protective covering was even more beautiful than I had hoped. The milk chocolate soft leather looks divine (and of course has to be looked after, no feet of grandchildren or dogs on this sofa! It would spoil the beautiful colour if stood in bright sunlight and it needs every now and then some special treatment which Darlings are sending us, with instructions how to apply). We both love our new sofa and will treasure it. And thanks Darling of Chelsea for the friendly and prompt service. M and L Hook But how I will love it!!!
Helpful Report
Posted 8 years ago
Very knowledgeable staff particularly Sonia the Birmingham store manager. She took a lot of time to ensure that I got the right materials for my Orbit Chair.
Helpful Report
Posted 8 years ago
I would like to say these are the most wonderful sofas I have ever had . For 22 years I worked for a famous furniture company . They made me two sofas . That was in the 70's. they were nice ..... . But these sofas from Darlings are a dream. I knew more or less what I wanted. I found them at darlings after much time spent on the internet. Sonia at the Birmingham branch was so professional , and helpful. I wanted a certain style but in my own fabric. Sonia made this possible. The end result is just perfect for me. I expect never to buy more sofas , since I am getting on a bit. I have got the best i can get now. The long guarantee on these sofas tells me they will see me out !!!! Many thanks again for all you did to make my sofas possible. Love them , love them , love them .
Helpful Report
Posted 8 years ago
Excellent service ordering our new corner sofa. The staff we all very accommodating and we were well looked after, especially by Emilie in the Fulham High St. store.
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Posted 8 years ago
Spoilt for choice. We now have exactly what we wanted thanks to great advice and service.
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Posted 8 years ago
Beautiful Galloway sofa and great service to match. The sofa is lovely. Superb fabric quality and feels very well made. Communication about delivery and payment all excellent. Really delighted thank you.
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Posted 8 years ago
Love the settee. Great service throughout - from entering the showroom to the delivery ( which was quicker than expected) thanks Aimee for a great service !!
Helpful Report
Posted 8 years ago
Suite arrived sooner than predicted. Excellent quality. Delivery men very professional and prompt.
Helpful Report
Posted 8 years ago
Delivery was attempted by 2 men to lift 2 very heavy electric reclining sofas. They were barely able to lift the sofas off their Lorry, let alone anywhere else. They complained that they had the same problem the previous day with very heavy items to be lifted by just two guys. I just managed help them to get the sofas off their Lorry. However I now have to pay another company to carry the sofas into my flat!! No offer of any solution from Darlings!!
Helpful Report
Posted 8 years ago
Darlings Of Chelsea is rated 4.7 based on 533 reviews