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Darlings Of Chelsea Reviews

4.7 Rating 533 Reviews
94 %
of reviewers recommend Darlings Of Chelsea
4.7
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Darlings Of Chelsea Reviews

About Darlings Of Chelsea:

For the widest range of sofas and leather sofas, it simply has to be Darlings of Chelsea. Darlings of Chelsea ia a well recognized name selling high quality, hand crafted leather and fabric sofas and sofa in a wide range of contemporary designs, and also the more traditional Chesterfield sofas. They also have a fine selection of fabric leather chairs, leather beanbags, leather stools and leather ottomans as well as a new range of stylish sheesham wood furniture.

Visit Website

Phone:

020 7371 5745

Email:

info@darlingsofchelsea.co.uk

Location:

9-13 Fulham High Street
London
SW6 3JH

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Darlings Of Chelsea 1 star review on 16th April 2025
Adrian
Darlings Of Chelsea 5 star review on 4th April 2025
Anonymous
Darlings Of Chelsea 5 star review on 3rd April 2025
Thelma
Darlings Of Chelsea 1 star review on 4th January 2024
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
Darlings Of Chelsea 1 star review on 23rd September 2023
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Having seen a sofa we were interested in purchasing online, we visited the Tunbridge Wells store. Staff at the store were incredibly helpful, and the fabric selection was extensive. Our sofa arrived on time, and was put together by the delivery team. It is absolutely wonderful! Very sturdy, super comfortable, we are really happy!
Helpful Report
Posted 8 years ago
It was the first time we used Darlings of Chelsea and the whole experience was excellent. From Sales to the delivery service, we felt like a valued customer.
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Posted 8 years ago
Delighted with the sofa and service!
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Posted 9 years ago
Not overly helpful considering the sofa I bought did not arrive as ordered!
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Posted 9 years ago
Excellent couch - exactly what I was hoping for. In-store service and delivery team were very good. Would have been 5 stars if there had been more communication around fulfilment: 8-10 weeks estimate turned out to be actually 12, plus the earliest available delivery date was 2 weeks on top of that. I understand estimates are estimates, but an email or two would have been appreciated.
Helpful Report
Posted 9 years ago
The sofa is beautiful and just what I ordered but the service around it was far from the level you'd expect when you pay £4k+ for something. The finance side was cumbersome with no follow up (they were waiting for my response but as I hadn't received the paper work I didn't know). The worst part was dealing with the delivery company. As I couldn't make the first date they bullied me (phoning, texting and emailing me to confirm and if I wanted to change I had to phone them but I only reached their answering machine) into accepting the second date which was far from convenient for me and I had to cancel an important client meeting to accommodate them. The guys delivering and assembling the sofa were quite sweet but far from the professional delivery people you'd expect from a company like Darlings. Finally, when I wrote to Darlings to raise my concern about their delivery company I received nothing back apart from this form a week later. How can they expect me to rate them higher than Poor..?
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Posted 9 years ago
Best sofa bed I could find. I'm loving it. Quality is superb, service was great and delivery guys helpful and with sence of humour. Absolutely brilliant experience all round. Definitely worth recommending.
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Posted 9 years ago
Sofa arrived yesterday and is even better than we'd hoped for. It's stunning. Delivery team were very professional and on time. Only slight negative for us happened on our first trip to the St Albans store. We'd been looking at sofas for ages when I needed the loo. The manager wouldn't let me use the toilet on site and directed me on a ten minute walk to one in the centre of town. Thought this was a bit off, given we were clearly serious customers.
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Posted 9 years ago
Recommended - stellar service from Andrew in Tunbridge Wells showroom, delivery company picked up our old suite with last minute notice, and the sofa itself is twice as fab as we remembered it!! It's become a family magnet :) Sweet. elin star
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Posted 9 years ago
High quality Chesterfield sofa which exceeded our demanding expectations. Delivered on time by a helpful and cheerful crew.
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Posted 9 years ago
the most helpful delivery team I have ever encountered
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Posted 9 years ago
The quality of two sofas which we bought is excellent, we love it, thanks a lot for that. The only issue was a delayed delivery and unclear timing - it would have been better if we were told in advance that it would take 2 months to manage our expectations accordingly.
Helpful Report
Posted 9 years ago
Professional, courteous, on time delivery, delivery men excellent,
Helpful Report
Posted 9 years ago
I have had problems with the corner cushions on the sofa not fitting having been made incorrectly. Despite staff being polite and helpful the issue has not been resolved in over a month and having paid for quality this is not what has been delivered.
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Posted 9 years ago
Great customer service, the Tunbridge Wells branch couldn't have been more delightful! Delivery was easy and guys who delivered were great. The only problem we had was having to wait for it to be made!
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Posted 9 years ago
Our new corner sofa arrived yesterday and we're thrilled with it. The whole process was very efficient. We had good advice from the salesperson, without feeling in any way pressured to buy. The sofa was delivered in the time scale advised and the delivery firm were happy to reschedule the delivery date , and they even moved the old sofa into another room for us.
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Posted 9 years ago
We have been very happy with the service we have received, as well as ours sofas, they look great. Darlings took the time to phone us and explain the type of leather we had chosen may mark fairly easily, which we knew from the information on the website, but it was good service to double check. The sofas arrived easily within the stated time and the delivery guys were helpful. The after care service has also been good, we wanted to order a care kit. I would thoroughly recommend Darlings.
Helpful Report
Posted 9 years ago
We received our Sandringham sofa on time as arranged, it was unpacked and placed where we wanted it. It is comfortable and looks fabulous in the leather we choose.
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Posted 9 years ago
Dale at the surrey branch was very helpful and always got back to us when we needed to sort anything out. The delivery team were also excellent and took great care when unwrapping the furniture and even took away the protective coverings. Will definitely recommend darlings of chelsea to friends and family. Thanks and we hope to deal with you again.
Helpful Report
Posted 9 years ago
I would like to take a moment to thank you for your amazing product , customer service and delivery Our continente sofas are beyond expectation We are very relieved as we had never bought such a big purchase online without touching, sitting on and viewing the item before ordering, a very new experience for us. From start to finish we had a very positive experience Your website is amazing, very clear, concise and informative Your customer service was excellent, when I phoned with my order( if I had an uneasy gut feeling when I spoke to customer service I would not have ordered, so a very important part of the process) It is also our first experience of a product manufactured after ordering was delivered early! I did not have to chase delivery once which always adds to the stress and uneasiness with an Internet purchase Your delivery agent kept in contact every step of the way as though they were part of Darlings Finally and most importantly the delivery team were fantastic They handled all our challenges with a smile We loved that they delivered to room unpacked,assembled, checked items and removed packaging, which is a huge benefit these days The sofa quality, design and fabric are excellent and also great value for money Thank you for an all round wonderful service I am happy to recommend your company
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Posted 9 years ago
Darlings Of Chelsea is rated 4.7 based on 533 reviews