“Very poor customer service. angry and abusive phone conversation. left us without a roadworthy car following an accident. fixed the car my self with no motor knowledge following a guide on Google. took 5 mins to fix as was a common fault loose connection but they told me it would be an approx 500 quid repair maybe even more. they told me it was wear and tear and was advised by another mechanic that it was common to have loose connections following a bump. did get an apology for the abusive conversation but nobody apologised for the fault or not checking. just got told that there was no common fault as the computer said no!”
“They failed to cancel my insurance. They act like begs and are soo greedy they are over charging for less than two weeks and forced a new policy on my via email. They didnt even call me or anything to ask me.”
“Was looking to switch to Darwin as they offer good value on business insurance. However as a named driver on my son's policy, they failed to complete the cancellation of the policy, despite emailing confirmation of this. Direct debits were attempted later that month for which money had not been placed into the account causing problems, we have had to take our new policy out with a more reliable provider.”
“Failed to cancel my policy fully, left my direct debit running and caused credit score to drop. Have had to chase up multiple times for follow up and to make sure they cancelled the direct debit this time. They would rather have their customer service staff apologise profusely on their behalf than acknowledge any responsibility themselves, or alternatively try to pass the buck to the credit financers. Will not be taking out a new policy with them which is a shame. My last call was handled by Viola and so far has been the only positive interaction with the company.”
“They have email me tto say they cannot offer me car insurance any more ,No changes regarding myself no fines or convictions ??
Been with them for 3 years at least maybe more not sure why”
“Lying bunch of - - - -s bullies, they come after you for no reason!
My Brother ended his insurance as Churchill offered a much better deal. And they are asking him to see his Churchill papers! A debt collector got involved, so the story had to be told all over again. The case was closed, even the debt collector said they couldn’t see why they were involved,
Now they’re asking my Brother for the Churchill papers again!
Luckily my Brother can claim for out of pocket damages if this continues.
But, leave well alone they’re a bunch of
Loonies! Bullies, con men”
“As my original policy was one month away from finishing, Darwin sent me a quote for the following year to insure my car. It was double the previous years so I immediately emailed them and said no. Despite this, they then tried to take the money out of my account but fortunately I'd moved banks. I then started to receive aggressive demands for money and that I could not email (I had to phone) to not agree to a further policy despite that their website states cancellation can be either email or phone. 3 months later, they finally acknowledge fault yet I continue to receive creditors letters. Don't use this company or their related companies. I understand they are being investigated by a government watchdog.”
