“I was in hospital after I became seriously unwell. This was pretty much straight after my policy started with Darwin. Due to my illness being live altering, I had to sell my car. I was a few days late in getting in touch with Darwin to tell them about this, they are trying to take a £50 cancellation fee from me, this is after me being with them for a few years without a single claim. There is nothing like kicking a loyal customer when they are already down.”
“Be very wary of insuring your car with Darwin insurance They are demanding I pay an additional £65 three weeks before the end of my policy for a non fault insurance claim from June 2023 (despite explaining we weren't even in the vehicle when someome drove into it and it was paid in full by the other parties insurance company) they are still demanding we pay them or they'll cancel our policy which will then be recorded for future insurance quotations!”
“Charged me £25 cancellation fee when THEY cancelled my policy.
No warning, no notification, just an email saying they were cancelling it.
Appalling level of customer service when I tried to get an explanation, probably lucky I never had to make a claim over the years really if this is how they treat customers.
Will never go near Darwin, Direct Line, Churchill or any of their other companies.”
“If i could give zero star i would ! i treated unfairly from this company and they opened my incurance on the 10 of june of june and after 2 months they decided to cancel on me ! i have paid deposit 288.43 to this company and 146.48 on July ! now they are not paying me back my refund they just cancelled it and spoke with three people on here they wasn’t helpful and being rude towards me! they are all scums and messing around with people all thieves these people shouldn’t be working in that place this company should be shutdown ! Graham and kane these two will report it they both work for this company need to be deal with for how they treated me and being rude towards me messed around with me ! avoid avoid at all cost”
“Got insurance paid for it then they say don’t accept company no claims
They wanted nearly £200 more told them to cancel it and have money put back into my account
They took it out straight away and said it will take about 5days to refund”
“months into my I never autorenew, I always shop around but when I rang them to cancel, they said they could beat the quote I'd received so for the first time ever, I
stayed with them. 3 months later they asked for £48, which was for a claim THEY processed 8 months earlier, which should have updated in 24 hours! Then apparently they hadn't changed my address, despite a courtesy car being delivered to my new address and me passing Data protection when I rang up twice, and wanted (yes you guessed it) £90. So that 'cheap' renewal quote wasn't cheap. Yes I went elsewhere but I had 7 days to do it and we know that doesn't get you the most effective quote so I lost out again. Very poor service”
“Put car reg in , it listed car as hatchback , when queried changing my number plates they had to change car to estate and the quote went up £60, their fault with their system so went back to Churchill £50 cheaper , what a joke”
“Cancelled my policy without informing me for a payment of £35 in which I offered to pay. I was told you don't need to pay now we'll put on you're next instalment. I haven't heard anything for 4 months from them until the day before renewal to be told you haven't had insurance for the last 5 days. I find this totally outrageous that I've had my grandchild in my car uninsured. I would totally avoid this company and there bad business like the plague”
“Do not use this insurance company! I went to renew my insurance policy after being with the insurance company for a year and paying my payments upfront for the year and then when I came to renew my policy they cancelled due to moving house which was 5 minutes down the road! Very poor service, left me with no insurance!!”
“Very poor customer service. angry and abusive phone conversation. left us without a roadworthy car following an accident. fixed the car my self with no motor knowledge following a guide on Google. took 5 mins to fix as was a common fault loose connection but they told me it would be an approx 500 quid repair maybe even more. they told me it was wear and tear and was advised by another mechanic that it was common to have loose connections following a bump. did get an apology for the abusive conversation but nobody apologised for the fault or not checking. just got told that there was no common fault as the computer said no!”
“They failed to cancel my insurance. They act like begs and are soo greedy they are over charging for less than two weeks and forced a new policy on my via email. They didnt even call me or anything to ask me.”
“Was looking to switch to Darwin as they offer good value on business insurance. However as a named driver on my son's policy, they failed to complete the cancellation of the policy, despite emailing confirmation of this. Direct debits were attempted later that month for which money had not been placed into the account causing problems, we have had to take our new policy out with a more reliable provider.”
“Failed to cancel my policy fully, left my direct debit running and caused credit score to drop. Have had to chase up multiple times for follow up and to make sure they cancelled the direct debit this time. They would rather have their customer service staff apologise profusely on their behalf than acknowledge any responsibility themselves, or alternatively try to pass the buck to the credit financers. Will not be taking out a new policy with them which is a shame. My last call was handled by Viola and so far has been the only positive interaction with the company.”
“Lying bunch of - - - -s bullies, they come after you for no reason!
My Brother ended his insurance as Churchill offered a much better deal. And they are asking him to see his Churchill papers! A debt collector got involved, so the story had to be told all over again. The case was closed, even the debt collector said they couldn’t see why they were involved,
Now they’re asking my Brother for the Churchill papers again!
Luckily my Brother can claim for out of pocket damages if this continues.
But, leave well alone they’re a bunch of
Loonies! Bullies, con men”
“As my original policy was one month away from finishing, Darwin sent me a quote for the following year to insure my car. It was double the previous years so I immediately emailed them and said no. Despite this, they then tried to take the money out of my account but fortunately I'd moved banks. I then started to receive aggressive demands for money and that I could not email (I had to phone) to not agree to a further policy despite that their website states cancellation can be either email or phone. 3 months later, they finally acknowledge fault yet I continue to receive creditors letters. Don't use this company or their related companies. I understand they are being investigated by a government watchdog.”
