“Shocking! The light when it worked was fine - however it failed just outside of warranty. On contacting the company I was shocked to discover that they do not offer a repair or investigation service - at all.
This is unacceptable in terms of sustainablity, it's not environmentally friendly and buyers should be aware that if a simple fault occurs an expensive lamp will have to be written-off.
Had I been aware of this I doubt I would have purchased the lamp in the first place.
This is not the way reputable manufacturers behave.”
“I was very disappointed with the returns of a light that was brought as a Christmas present. Yes it was over their very minimal 15 day allowance policy for returns but I explained about my husband working abroad - he didn't actually get to open it until after Christmas and then - due to other items he needed to take back - he couldn't take the light. Just because you can enforce this does not mean it is the right thing to do.”
