“New Delonghi Dinamica ECAM 350.35.SB full automatic coffee machine, ordered on July 9th via Delonghi.com was delivered after 6 days instead of the promised 3 days and upon arrival didn't function (screen showed: "LINK FAIL ECAM23 RESTYLING...") and didn't react to any buttons. A lot of hassle to obtain a new coffee machine covered by the warranty as I had to call Customer Service, issue a return request, repack everything, bring it to a UPS drop off point. 3 days after having raised a Customer Service ticket and 1 day after the product had been receipted at Delonghi, I still had no reply from Delonghi and had to call back Customer Support, who confirmed me I had to be patient for a few more days as they have to follow the procedure which normally consist of doing a reimbursement and that sending a new replacement machine is an exception procedure ... I'm not happy that 9 days after having ordered and paid for a coffee machine I have to be patient " a few more days" and then potentially have to restart the whole purchase procedure again.”
“I bought a coffee mill, which broke a day before it first’s anniversary.
Now I’m trying to get the customer service work with me, but if they want !?
I send a film which show that mill is broken. Yet they wanted more films. Yet first shows exact problems.
They ignored my numerous emails, for replacement!?!
I will never buy their products ever again, especially at Wallmart as they have only 3 months of protection!!!”
“Do not purchase the EC 155 ,it's short base from filter to tray will not let you put a cappuccino cup under it . Tech support suggested I pour expresso into frothed milk . Can you believe it, Italian company don't know how to make Cappuccino.”
“Bought their ESAM 2800.SB Bean-to-cup coffee machine a month ago. Not only is this a versatile machine but it was a very reasonable price, came with a comprehensive guarantee and was delivered superfast.
It also makes a brilliant cup of coffee....”
