De Longhi Reviews

"New Delonghi Dinamica ECAM 350.35.SB full automatic coffee machine, ordered on July 9th via Delonghi.com was delivered after 6 days instead of the promised 3 days and upon arrival didn't function (screen showed: \"LINK FAIL ECAM23 RESTYLING...\") and didn't react to any buttons. A lot of hassle to obtain a new coffee machine covered by the warranty as I had to call Customer Service, issue a return request, repack everything, bring it to a UPS drop off point. 3 days after having raised a Customer Service ticket and 1 day after the product had been receipted at Delonghi, I still had no reply from Delonghi and had to call back Customer Support, who confirmed me I had to be patient for a few more days as they have to follow the procedure which normally consist of doing a reimbursement and that sending a new replacement machine is an exception procedure ... I'm not happy that 9 days after having ordered and paid for a coffee machine I have to be patient \" a few more days\" and then potentially have to restart the whole purchase procedure again."