Dell Reviews

1.2 Rating 1,023 Reviews
3 %
of reviewers recommend Dell
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Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024
Victor
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 21st November 2022
L.B.M.T
54
Anonymous
Anonymous  // 01/01/2019
1
Toan Le
DELL DOES NOT DESERVE 1 STAR Dell is the worse company I have ordered from. Dell promises within-a-week delivery to lure customers buying their products but they know for sure they could not keep the promise. That's a systematic lying and huge disrespect to customers. All customer service officers know is the permanent apology. This company used to be great but now fall deep under.
Dell 1 star review on 25th July 2020
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Posted 3 years ago
1
Paula Diaz
he offers me $70 discount on my $1084 invoice ( which by the way has already been deducted off my credit card 3 days before the laptop arrived) im so tired after Almost 2 hours that I agree. he places the replacement order and apologizes and we hang up. SURPRISE: next day I get an email that my order has been cancelled! I call customer service and the answer: sorry we are out of stock!!!! What??????? How could the agents not have noticed that the day before when they placed the replacement order? i ask for my money back because really I just can’t deal with this anymore and the agent says, ok you will get it back in 5 business day! im shocked, I’m angry, I’m frustrated and I can’t believe that Dell has the worst customer service EVER! i don’t want to buy a DELL anymore because if this is just for a little problem like this, what will happen if my computer breaks down or has a problem? I kightvaa well just throw it away because no way will I be decent support from the. You have lost a customer, DELL! And I will make sure everybody I know hear a just how horrible your customer service is
Dell 1 star review on 18th July 2020 Dell 1 star review on 18th July 2020
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Posted 3 years ago
1
Teary-Eyed Student
$39 for the estimate on laptop screen replacement alone? Non-refundable? Potentially $300-$500 for the actual replacement? Big corporation pocket squeezers like you are the epitome of worthless trash. Praying on and taking advantage of the incapable/ill-informed. I ordered a screen for $80 and fixed the thing myself. The company I ordered from also requested I make a video tutorial for them, detailing the process so that others can avoid paying your outlandish prices for an otherwise simple task. However, Gurpreet, your “support agent” that I spoke with, was pretty dope. However however, shame on you for reducing this man’s existence to your generalized “tech support” label at the end of the follow up email. Let your “agents” close the email with their name so that (1) your customers know they’re being contacted by another human being and not some generated email/robot nonsense—which we probably are—and (2) they can feel somewhat like an actual human being, given the dehumanizing circumstances you’ve provided them with.
Dell 1 star review on 3rd February 2018
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Posted 6 years ago
5
Happy Mom With Alienware Warranty
My son has an Ailenware computer and I am glad that I purchased the extended warranty that includes accidental damage. He slammed his laptop closed on his phone (yeah, I don't how he did that but...) and it was no questions asked. The screen was broken and there were funky lines on the display. We called and Dell over-nighted us a box and label for us to put the computer in and send it to them for repair. The box went overnight back to them. It ended up needing a part that was back ordered so it took longer than normal. They kept us up to date via email on what was going on from the time they they knew by the label that we mailed it until we got it back. All total it was about a week without the computer but it would have been faster if the part was in stock. I am very happy with the service and warranty is worth it.
Dell 5 star review on 25th January 2018
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Posted 6 years ago
2
JCN
Bought a new XPS 8930 mini-tower desktop on 11/24/2017. Want to add a 2nd INTERNAL hard drive? Good luck. 2 chats, 3 calls, one bogus 888 number, 3 countries, 2 calls to Costco concierge: ZIPPO! There are NO PARTS (mounting tray and cable adapter) to connect a second HD to the already existing cables inside the "TOOL-LESS" case. No date on availability, no info, nobody knows anything. I hope Dell is not into running your company's supply chain, cloud service or selling self-driving cars because right now they could not drive themselves out of a wet paper sack! Their excuse was that it was a very new model! Yep, some designer must have have figured out how to shave 5 cents off of whatever parts the previous generation of models used to connect HDs, and so now there are no NEW PARTS to match up. Marvelous!
Dell 2 star review on 6th January 2018
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Posted 6 years ago
1
Sachin Gangwar
Dear Sir, Very Good Morning. Sorry to say this Service response time in DELL very high, I have personally phase it twice. Kindly short this issue as soon as possible.
Dell 1 star review on 4th January 2018
Helpful Report
Posted 6 years ago
Dell is rated 1.2 based on 1,023 reviews