“Service was excellent: when my order was processed it was discovered that the items were not exactly what I needed. I received a phone call to make alternative arrangements. I was then worried about a timely delivery for an event I was planning but the company sent my order first class courier when it did come in, to ensure I got what I needed on time.
I wish more companies offered this level of customer service. Well done Denny!”
“Thank you, Denny & Sons.
My replacement saucepan lids arrived in good condition and ahead of schedule, so I was very pleased with your service. They will certainly be well-travelled by the time they reach the Caribbean!!”
“I ordered cafetiere spares. The bottom plate of the replacement filter assembly would not screw on to my cafetiere, although I had ordered the right model.
I used the old part, because I really only needed to rplace the gauze filter.
If I had needed the bottom plate, I would have been very cross.”
We are sorry to hear that the filter set didn't fit your cafetiere. We're keen to find out if it's a rogue part or a compatibility problem with a different brand, and have emailed you personally to help you further with a refund or exchange.
“Part of order not actually in stock, but this was explained with estimated delay First part soon received and outstanding order quickly followed. Well packaged.”
