Depop Reviews

1.4 Rating 118 Reviews

8 %

of reviewers recommend Depop

Company Reviews

Questions

Metrics

1.4

Based on 118 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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How quickly does Depop resolve customer queries?

Helpful Report

(1 week ago)

Greater than 54% of reviewers feedback is Depop takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

45.00%

Industry Average

“ Crazy - customer service is close to non existent. ”

- CC

“ DO NOT USE Depop!!! My item got lost using their postal service and they won't refund the amount. Their customer service is atrocious and as they retain your funds until they feel like paying out, there's nothing you can do. USE EBAY INSTEAD ”

- Isobel

“ They just stick champion or nike badges on if it was that brand no way on earth the matieral would be like that and sell at ridiculous prices there customer service is non existent no contact Number he eventually replied after 9 days after I returned it saying either he'll refund me today or tommorow still no refund so I gave 3 more extra days then his next excuse was (I'm sorry 75% of my team is ill at the moment I will sort it out eventually in the course of time sorry man). ”

- Aidan

Depop Reviews

Customer Service - Bad