Name: Design a House Sign
Rating: 1.27

“The delivered sign doesn't resemble the website design (in reality, dreary grey rather than bright white numbers) and the whole thing looks cheap and nasty. When I contacted them, they chirpily told me the sign was as it should be, then silence. Avoid this company.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. Waited 4 weeks for delivery including a number of phone calls and emails to chase. When product arrived it was damaged. I emailed photos and rang to ask for a full refund. I was asked to wait for returns label to be emailed to me, print it out, repackage the items and send them back. I was unwilling to do this as I have spent enough time chasing this company. Be warned!”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. Waited 4 weeks for delivery including a number of phone calls and emails to chase. When product arrived it was damaged. I emailed photos and rang to ask for a full refund. I was asked to wait for returns label to be emailed to me, print it out, repackage the items and send them back. I was unwilling to do this as I have spent enough time chasing this company. Be warned!”

Helpful Report

Posted 4 years ago

“Awful experience, sent me defected slate house sign, had a big imperfection and crack over one of the numbers. Kept telling me it was because it was a natural material. Who wants a sign with an obvious flaw which ruins the look of the sign which has to go outside their house! Obviously no Quality checking going on and just a bad attitude. After about 8 emails and refusing to refund they finally decided to send a replacement (after I had to pay to send the original one back!) and I asked for the same sign in a different material this time so there would be no difference of opinion (plexiglass) When the replacement arrived, lo and behold it was the slate version again not plexiglass. On top of that this one was damaged too, looked like in transit because the packaging was awful so the corners got damaged. Terrible customer service if you don't get what you want and I still have no refund of a poultry £25 - could have been so easy for them to refund and let me walk away to shop elsewhere, now I am writing a review which I am sure they do not want.”

Helpful Report

Posted 4 years ago

“Awful experience, sent me defected slate house sign, had a big imperfection and crack over one of the numbers. Kept telling me it was because it was a natural material. Who wants a sign with an obvious flaw which ruins the look of the sign which has to go outside their house! Obviously no Quality checking going on and just a bad attitude. After about 8 emails and refusing to refund they finally decided to send a replacement (after I had to pay to send the original one back!) and I asked for the same sign in a different material this time so there would be no difference of opinion (plexiglass) When the replacement arrived, lo and behold it was the slate version again not plexiglass. On top of that this one was damaged too, looked like in transit because the packaging was awful so the corners got damaged. Terrible customer service if you don't get what you want and I still have no refund of a poultry £25 - could have been so easy for them to refund and let me walk away to shop elsewhere, now I am writing a review which I am sure they do not want.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Paid £7.99 for expedited delivery to be told my order confirmation email would have explained that this still meant I had to wait for 10 working days until dispatch. Asked to have delivery refunded was told no. Asked to cancel order and was told it was too close to dispatch time after being told it wouldn’t be ready for dispatch for another 5 working days. Lied to left right and centre. Fully expect it to arrived smashed since they have been so unpleasant to deal with. Avoid.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Paid £7.99 for expedited delivery to be told my order confirmation email would have explained that this still meant I had to wait for 10 working days until dispatch. Asked to have delivery refunded was told no. Asked to cancel order and was told it was too close to dispatch time after being told it wouldn’t be ready for dispatch for another 5 working days. Lied to left right and centre. Fully expect it to arrived smashed since they have been so unpleasant to deal with. Avoid.”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY !!!!!!!!! Ordered a Granite house sign at the beginning of November 2018. Three weeks later they sent a sign with the spelling of the house name incorrect. They said they would send another but it did not turn up and then they said they would send another which again has not turned up. They have now blocked my telephone number and I am unable to contact by phone. I have previously sent numerous emails with a poor response. I have asked for a refund and have not received it. Shocking company !!!!”

Helpful Report

Posted 5 years ago

“Never ever use this company! I ordered two simple house numbers and after 6 weeks I chased to find out where they were. I was advised they must have got lost in the post! Replacements then arrived a couple of days later and one of the numbers was damaged so I could not use this. Then after emailing to complain and being ignored and having to chase for a reply and a replacement I was advised that they did send a replacement and "it must have got lost in the post". It seems strange that Royal Mail do not seem to loose any of my parcels from other companies I order from online other than Design A House Sign?! 7 weeks later I still only have one house number. I was advised I would receive this today, but when I chased today I was told this would now be tomorrow. I will never ever use this company again and would advise anyone to stay clear! Possibly this company can design house signs, but don't expect to ever receive these!”

Helpful Report

Posted 5 years ago

“The 1st sign sent to me was not cut straight so the company agreed to send a 2nd. The replacement/2nd sign was also finished poorly so couldn't be used either. I got a refund rather than bother with a 3rd sign since the company had such poor quality control of their products.”

Helpful Report

Posted 5 years ago

“I have continually tried to get my sign I paid for. I had the wrong sign delivered and multiple promises for a new one. I'm still waiting. Very angry”

Helpful Report

Posted 5 years ago

“Sign delivered was damaged, sent emailed and sent images, no response from customer services, after several phone calls they tell me it’s not damaged but that’s how it is. It state on there website that the slate is machine cut, if this is so then the edges should be smooth and not chipped along one edge. They never email back. Very poor service, don’t use this company, like many quick enough to take your money but when you have a problem they don’t want to know”

Helpful Report

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Customer Service
Communication Channels	Email, Telephone

Design a House Sign Reviews