Design A House Sign Reviews

Name: Design A House Sign
Rating: 4.16

4.2 Rating 731 Reviews

79 %

of reviewers recommend Design A House Sign

Company Reviews

Questions

Metrics

4.2

Based on 731 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0845 519 8168

Email:

info@designahousesign.com

Location:

Ebox Media LtdMaytham FarmMaytham RoadRolvendenCranbrook, Kent
TN17 4QA

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Design A House Sign 5 star review on 21st November 2021

Carol Layfield

Design A House Sign 5 star review on 30th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not happy as I still haven’t received my sign despite paying for the fast service. I emailed the company and received no response. I have now taken this up with PayPal who are investigating”

Helpful Report

Posted 4 years ago

“Sign received with holes drilled out not in line ( very visible as a good few cm’s). I have contacted customer services 5 times and promised a replacement which has never arrived . Poor customer service and pot item , perhaps when you read this you will get around to sending out my new one ?”

Helpful Report

Posted 5 years ago

“Sorry guys but we never received the order - no email confirmations, no dispatch confirmation although I didnt have any issues getting a refund for non delivery. Pretty poor really compared to other onlin experiences”

Helpful Report

Posted 5 years ago

“Never received my order!”

Helpful Report

Posted 5 years ago

“Not same colour back plate as on web site so not used the signs not impressed the signs were sand colour on line but a light cream in reality.”

Helpful Report

Posted 5 years ago

Hi Richard Thank you for your review. The colour selection of the backplate was described as ivory. We try to create the computer generated image to look as lifelike as possible however this is still a graphically designed image so it is inevitable that there will be differences.

Posted 5 years ago

“I am unable to recommend this company. My first sign arrived promptly but had the wrong font and was the wrong size. They promised to replace it, but after 17 emails I'd had enough. I was told that they'd sent a replacement (not received) and then said they'd sent a further replacement - also not received. The only thing in their favour was the prompt refund.”

Helpful Report

Posted 5 years ago

I am very sorry to hear of your disappointment with the service you received. I can only apologise and be glad in the knowledge that the refund has been processed. Kind Regards Design a House Sign

Posted 5 years ago

“I have had to paint over the wording as it was very faint and when wet, disappeared altogether. I'd have sent it back but I live in Jersey (Channel Islands) so the postal costs would have been more than the purchase price. I would neither recommend or use this company again.”

Helpful Report

Posted 5 years ago

“The sign that arrived was poor quality, the etching was faded and had a bit of number scraped off. There was also some chips in the slate sign. Overall don’t buy waste of money, such a poor product!!”

Helpful Report

Posted 5 years ago

“Placed my order on 1 February. Never got the sign, had to ask a few times for a refund and just got it today 18 March.”

Helpful Report

Posted 5 years ago

I am sorry to hear this is the case. I have taken a look with our sales system and can only apologise as I believe this order did not come through correctly when it was placed and therefore we hadn't the original sale confirmation to process your order by. Please accept our apologies. Kind Regards Design a House Sign

Posted 5 years ago

“I am giving such a low star rating as I have had no communication or even received said item. I will not be applying for it again”

Helpful Report

Posted 5 years ago

“Have now received four house signs and all are very poor quality and not as advertised For £88 this is an extremely poor product despite Mr Luke White's assurances before despatch. Good luck to anyone who orders.”

Helpful Report

Posted 5 years ago

“Over 5 weeks since placing order and sign still not received - not a complicated order - just a simple standard small house sign - VERY POOR”

Helpful Report

Posted 5 years ago

“Very poor no backing on item, Road nâme spelt incorrectly hard to return”

Helpful Report

Posted 5 years ago

“Very disappointed with you ....haven’t bought a house sign from you simply because you never got back to me despite various attempts to send you my design ideas”

Helpful Report

Posted 5 years ago

“I ordered my sign about a month before needing it to give as birthday present, it never turned up but was asked to keep waiting. Eventually they agreed to send another one. I asked for this one to be tracked but they declined. The second one never turned up either. Did get a refund but no apology. Very poor service. In the end I went to UK sign shop who were amazing. Kept me up to date with progress through out and delivered high quality good when they said they would, so go with them instead”

Helpful Report

Posted 5 years ago

Hello Vic We are very sorry to hear this is the case. Please accept our apologies. Kind Regards

Posted 5 years ago

“I recently ordered a new house sign - with my house number and street on it. The first one arrived with a chip on the corner and faults with the actual text (bubbles under the print). A new one was requested but this never arrived and finally a third one was dispatched by courier but unfortunately was sent to the wrong address (despite the actual address being on the actual sign!). I emailed to let them know I had finally received a useable sign (I was able to recover this from the incorrect address) but they never even bothered to apologise. I would not recommend this company to anyone.”

Helpful Report

Posted 5 years ago

Hello Leah I am very sorry to hear this is the case and that you have received this service. We will immediately look into why this was indeed the case with your order and endeavour to put this right for customer in future. I hope now that you have received the sign that everything is now okay, and once again please accept our apologies. Thank you.

Posted 5 years ago

“First order never arrived! Had to contact them numerous times to get another sign sent out, and I asked to have a refund on the postage I paid due to the inconvenience and they refused. Don't recommend, poor service.”

Helpful Report

Posted 5 years ago

Hello Louise Thank you for your review. I am sorry to hear of your problems during your order process. It is unfortunate but occasionally when sending items with Royal Mail that a sign may go missing. We send a lot of signs and it seems that on your order this is what happened. We had to allow for Royal Mail to agree that the item has gone missing, but then immediately sent another sign using an upgraded next day courier service free of charge. Unfortunately however we cannot always agree to refund a postage cost on a delay or missing item, because we ourselves also have to pay the upgraded postage costs and re-manufacturing costs to resolve the matter as quickly as possible for you.

Posted 5 years ago

“Disappointed with the sign. They sell 2 different granite signs and I ordered the more expensive, thinking it would be good quality. Its chipped down one side and the white infill of the number goes over the outline edge in one place, so it's not precise. Equally disappointed in their customer service. I contacted them to find out if they'd despatched the sign because I'd had an email asking me to review it (so wondered if I should have received it by then). I received an unhelpful, standard reply which didn't even refer to my order or my query. It just quoted a standard shipping time as per their website. I have now received the sign but I won't be using this company again.”

Helpful Report

Posted 5 years ago

“It took a week to arrive and I’m not happy as the text is not horizontal on the plate. It angles up by several degrees and the quality is very amateur”

Helpful Report

Posted 5 years ago

Hello Christine, firstly thank you for your review. I would like to say we are very sorry to hear of your disappointment. This is however the first time we have hear of this issue. We would very much like to resolve the matter for you, please can you contact our customer services so that we can send an immediate replacement out. Once again, please accept our apologies, and I hope that in a replacement we can resolve this matter for you.

Posted 5 years ago

“You have written to my E-Mail address asking for feedback but you have not even got the right name. The first sign you sent me 21 days after I paid extra for 3 day delivery (LATER TOLD THIS IS 3 DAYS AFTER THE SIGN IS MADE) THE DRILLED HOLES WERE NOT IN LINE SENT PHOTO RE SENT SIGN AFTER CHASING AND HOLES WERE NEARLY AS BAD ON SECOND ONE AND BORDER LINE WAS MISSED OF --CUT LOSSES AND WENT ELSE WHERE and had made properly”

Helpful Report

Posted 5 years ago

Design A House Sign is rated 4.2 based on 731 reviews