Design A House Sign Reviews

Name: Design A House Sign
Rating: 4.16

4.2 Rating 731 Reviews

79 %

of reviewers recommend Design A House Sign

Company Reviews

Questions

Metrics

4.2

Based on 731 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0845 519 8168

Email:

info@designahousesign.com

Location:

Ebox Media LtdMaytham FarmMaytham RoadRolvendenCranbrook, Kent
TN17 4QA

Write Your review

Tell us how Design A House Sign made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Design A House Sign 5 star review on 21st November 2021

Carol Layfield

Design A House Sign 5 star review on 30th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still awaiting my order which was placed in May, 2 months I have been waiting and sent numerous emails but still have no sign”

Helpful Report

Posted 1 year ago

“Ordered and paid for two etched slate signs (needed for the two roads my house sits on the corner of). After a delay received one slate sign that has the number and road name stuck on like a transfer. Clearly not etched. Long delays in getting customer service to respond, no admittance that the signs are not etched, and although promised delivery of second sign over a week ago, it’s still not appeared. Do not buy from this company unless you have zero expectations of getting what you paid for.”

Helpful Report

Posted 1 year ago

“Unfortunately, I am writing to express my dissatisfaction with your service. I ordered a sign, and prior to check out I was not given an option to approve the estimated delivery time. Once I had checked out, and paid my money, I was given the delivery date which was not going to work for me as I was leaving the country before that date. (I do not live in UK, and wanted to take the sign back home with me). I IMMEDIATELY emailed to cancel my order because I was not going to receive the sign in time. The following day I received an email from you saying that the sign had already gone into production and therefore would be delivered before I left the country. It was NOT! I left UK on the planned date, and to this day, I do not have the sign that I ordered, and paid for! So I am completely DISSATISFIED with your service!”

Helpful Report

Posted 2 years ago

“Terrible experience! Ordered oak door sign which took over 4 weeks to arrive and only eventually did because I chased. There’s no customer service number to call so correspondence is via email. After carefully installing the sign and making sure it was straight using a spirit level, after only a week it has swelled and bowed and now has a slit in the oak. The oak has also faded and the varnish seems to have flaked off. I contacted customer service via email and was asked to send photos. You can clearly see from the date of my order how long I’d had the sign l, so to be questioned why this has happened, implying it was the installation at fault is offensive - it’s a house sign, not a complicated flat pack! clearly the product is not fit for purpose. Their response indicated that perhaps the oak should have been “double varnished” and agreed to order a replacement and would ask the finishing team to do this. That’s the last I’ve heard, despite sending a chaser email asking for an update I’ve had no further correspondence. Very disappointed”

Helpful Report

Posted 2 years ago

“Item didn’t arrive. Every time I email the reply is “item despatched”…… no date or suggestion of what they will do to resolve the situation.”

Helpful Report

Posted 2 years ago

“House sign arrived in good time. Unfortunately, it has been defaced by several scratches moreover there was £2 charge from Post Office as there was not sufficient postage from the sender, see attached photos. I have written to inform you on December 23 of this unfortunate services we have received on the very first instance using your services. To date there hasn’t been any response from you apart from this email asking for our opinion so here it is. This might be forgivable as there has been a long period of festivities. Hoping this might nudge the customer services to take heed.”

Helpful Report

Posted 2 years ago

“I ordered the sign in early April, it's 12th, July and still not received it Probably worst on line purchase ever!”

Helpful Report

Posted 2 years ago

“Where do I start! I ordered my sign on a 48 hour turnaround on 16th December 2020 and didn’t receive it until mid Feb 2021. When I chased delivery, I was always told to check with APC who in turn told me to check with the sender. No assistance to track my parcel at all. When they finally sent a replacement it was very poor quality and am awaiting a full refund. Poor quality product with dreadful service.”

Helpful Report

Posted 3 years ago

“I ordered a door name sign in October for our new house and it never arrived. I asked for a refund and was told a new sign would be sent and yet again is hasn’t arrived! I’m now trying to get a refund I want my money back please”

Helpful Report

Posted 3 years ago

“The one star review given here is not because the product is substandard, its because the communication from the seller is almost non existent. The product took 3 weeks over the delivery date with no correspondence. I finally received an email stating there might have been an issue with their system? (Off course the usual). The product is alright. I was reading the reviews from other people about quality of the product and fonts and letters etc. I didn't have any problems with that. My big thing is promise of delivering on the given date was not honoured and no correspondence from the supplier. Would I order from this website again - The answer is a resounding NO. Don't waste your time, money and energy find some other supplier even if it's costing slightly more.”

Helpful Report

Posted 4 years ago

“Poor quality . I had thought that the number and words would be indented and then painted. This is no better than a transfer and as as the words are pale grey they are difficult to see from even a short distance. I intent to buy another one to put by my door as this is just not fit for purpose. To top it all the srews don't even match the grey slate .”

Helpful Report

Posted 4 years ago

“I oredered signs weeks ago. They still haven't arrived and now they are asking me fora review!!”

Helpful Report

Posted 4 years ago

“I have yet to receive my house sign. I wrote to you on 18/10/2019 confirming I had yet to receive my house sign, and have yet to receive a reply. Please look into this for me, and let me know how this issue is to be solved. Mu number is 07851482228”

Helpful Report

Posted 4 years ago

“I do not recommend this site. I received a sign, I don’t know how it passed quality control to be sent out to me, it was badly damaged at the back and the engraved writing on the front was not finished, it was scratched on the front and some of the wording had not been finished. I emailed the company and sent photos of the sign. They initially replied to me apologising to me and saying they would get the team to look into it. I have sent several emails since asking if I am going to be receiving a replacement sign. However I have still had no reply and I have had no new sign sent out to me, it’s been weeks since my original order.”

Helpful Report

Posted 4 years ago

“Delivery 2 weeks late. House number hardly visible. Holes drilled for fixing very Poor showing chips. Received no fixings or Instructions.”

Helpful Report

Posted 4 years ago

“I paid for a house sign that was spelled wrong i returned it but they said they never received it back utter rubbish as per the post master i dealt with. 4/5 months on I am still not in receipt of a sign. do not order from this company i am disgusted with them.”

Helpful Report

Posted 4 years ago

“Not received yet!”

Helpful Report

Posted 4 years ago

“Still waiting for my sign! Emailed to ask where it is and you said it has been dispatched - but nowhere to be seen! Order no. 2186127”

Helpful Report

Posted 4 years ago

“Wrong spelling of address, Twice!!”

Helpful Report

Posted 4 years ago

“I finally received my plaque on Saturday May 18th after waiting over a month for it. When I opened it I was'nt happy with the product. It was nothing like the advertised one on your website. The product was of poor quality not finished to a good finish.The etching was extremely poor. Just looked like freehand painting, did'nt look like it had been done by a computer. The edges of the granite were roughly finished, not smooth and rounded like the advertised one. I expected something better than it actually was. Very very disappointed with the product. Regards William Emmott. Order Number 2186350.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this sign still has not arrived. I can see this sign was despatched on the 30th April with Royal Mail 48. Have you recieved a calling card at all? Could it be possible this is waiting for collection at your local depot? Otherwise please let our customer services know, and we will issue an immediate replacement. Thank you.

Posted 4 years ago

Design A House Sign is rated 4.2 based on 731 reviews