“Please have someone else with you to assist with bringing the desk in, as well as having a mechanical drill for the screws. The DIY here is a bit intense, but worth it. Once assembled, the desk is phenomenal.”
Hello,
Thank you for sharing this, it's really helpful for future customers. You're right that the desk is heavy enough to benefit from a second pair of hands, and a mechanical drill does make the screws much easier. We're glad it was worth the effort and that you're happy with the desk once assembled.
Best regards,
Desktronic
“★★★★☆ 4/5 Stars
Overall, I’m satisfied with my Desktronic desk. I did have some issues with my original frame arriving damaged, but Desktronic compensated me $50 for the hassle and ultimately resolved the situation.
As far as stability goes, I wouldn’t call it completely wobble-free. My 34-inch ultrawide monitor does jiggle a bit while I’m typing, although that could be partly due to the size and weight of the monitor. When I’m not typing, the desk feels stable, and overall I’m happy with the performance.
The desk is also not whisper quiet. It’s certainly not loud or disruptive, but I wouldn’t describe the motor as whisper quiet either.
I’m giving it 4/5 stars because I like the desk and am happy with my purchase, but there are a few areas where I think expectations should be realistic. I’ve only had it for a relatively short time, so only time will tell how well the electronic components and lifting mechanism hold up.
Would I pay full price for it? Probably not. At full price, I’d expect a little more refinement. That said, overall I’m satisfied with my purchase and would still recommend it with those caveats.”
Hello Thai,
We’re sorry to hear about your experience. Arriving with bent, scratched legs, a missing control panel, and no assembly instructions is not the standard we aim for, and we understand your frustration with the resolution offered so far.
We’re glad our team was able to respond quickly, and we’d like to reassure you that we have already reached out to you and arranged a replacement frame. The new frame is currently on its way and is being delivered now. We hope that once the replacement arrives and the desk is fully assembled, it will meet the quality and experience you expected from Desktronic. Thank you for your patience.
Best regards,
Desktronic
“This desk is almost perfect, funcionally its a solid 10/10. Sturdy, looks elegant, i love it. The only thing that could improve is that my hands, fingerprints and forearms seem to leave dark marks on it, and for my personality, i keep
Cleaning it all the time. Of course ive tired thoroughly washing my hands before starting a work day, but its not that, its just the contact. :(”
Hello,
Thank you for the great review! We're really glad to hear the desk is sturdy, elegant, and a 10/10 on the functional side.
We hear you on the surface marks, and we appreciate you sharing that detail. Feel free to reach out to us if you'd like any tips or advice on keeping it looking its best.
Best regards,
Desktronic
“Initially send a bad leg, so assembly was delayed. Took them a week to send a replacement, which was frustrating. But they did give me a refund and eventually send a replacement part. The desk works very well as intended. Just beware that customer support might be slow.”
Hello Ellie,
Thank you for taking the time to share your experience with us.
We're glad the desk is now working well, but we're sorry the faulty leg caused a delay to your assembly and that the replacement took longer than it should have. We appreciate your patience throughout the process and will take your feedback on response times on board. We hope the desk continues to serve you well!
Best regards,
Desktronic
