“Do not shop at Dfs, Cardiff. I bought a Florence marble table from there last year in July. It took3.5 months to be delivered. As was made in Italy. Purchased at £500.
Received it in October. 5 months on there is a large crack on the edge, running from a feint line that was on it, when it was delivered. Although I have a years guarantee. They will not cover it! They want an additional £165 to provide a replacement!!”
“Ordered sofas 25 May not told would be made in China Delivered 21 Oct after many calls to store, many phone calls to all of DFS, many emails, at times calls and emails not answered,
DO NOT BELIEVE DELIVERY DATES GIVEN in particular leather sofas and if not made in England, Run away dont be caught like us. A Rowland”
“Avoid....buying from DFS!!!Bought Cassano leather 2 seater and 3 seated sofa 20/03/18 costing £2000 and had nothing but problems with it from 18/09/2018 the seat cushions just go flat they are fiber filled,they go flat on seats,the seat cushions look shocking for a sofa that only 18 months old,this sofa looks like it 10 years old.the service manage has now been out 4/5 occasions,it’s also been taking back to Dfs 3 times to be fix the problem which clearly has not worked,after sofa returns from being repaired 4 weeks later the cushions are flat like your sitting on wood,he also came out today and told me there’s nothing else he can do so now I’m going to trading standard as this is not fit for purpose.big company’s like this can’t keep getting away with stealing peoples hard earned money and getting away with it.avoid avoid!!!!”
“They are not customer friendly.
Their products are are far below standard.
Bring back MFI.
I paid for a product and paid £1,000.0 they give me a receipt of £800,00 and I am still contacting them to get my £200.00 refund but to no avail.
After several attempts to contact them they promised to call me back up to now nothing fruitful to my request. This is backed by the store manager so please beware purchasing transactions with the sales agents.
This incident happened recently at old Kent road branch in South London. The current store manager there aware and he's behind the syndicate.
They never get back to it and I'm still waiting.”
