“I bought a bed and frame, delivery turned out to be on separate days, got a shop soiled used mattress, wouldn't refund now frame has been returned faulty and won't refund that at all. So they have now been reported to Trading Standards and tomorrow the Furniture Ombudsman. What company is arrogant enough to say they do not have a complaints procedure and does not know consumer rights or retail law.”
“If I could give a zero then that's still generous, customer service is absolutely appalling after sales team dont want to know, the managers are rude and arrogant and he actually put the phone down on me in middle of a conversation, do not purchase from here there absolutely disgusting and sofas dont last more than 3 months with out uprising faults, RYAN from the nottingham branch is so rude and arrogant to the point were I am now going into store this week and there going to wish they sorted this out once and for all”
“We purchased the Dillon Foam Corner Sofa two years ago and unfortunately it has been one of the worst purchases we ever made.
The sofa started sinking after 6 months of use. We are a family of 3 and take care of our furniture in the best possible way.
However no amount of care can rescue the lack of quality provided by DFS. We regret our purchase deeply and will never go back to DFS.
The showroom sofa we decided to purchase was of much better quality. What was eventually delivered to our house was by no means the same product. The sofa is way lower then the product we chose in store and the quality is appalling. After siting on it for a few minutes you sink so deep into the sofa, we barely manage to get up from it. All the zippers of the cushions broke and the inside material is coming out. The fabric attracts all the dust and no amount of cleaning is helping. After complaining to DFS they sent a consultant to our house to check the product.
As a matter of fact, it was a laughable experience. The consultant sat on each spot on the sofa for about 30 seconds and confirmed nothing is wrong with the sofa. How can you come to a conclusion after 30 seconds? Try sitting on it for an hour and see how it feels. Both my husband and I have been suffering from back pain since purchasing this sofa.
If you are looking for quality, avoid DFS.”
“We purchased the Dillon Foam Corner Sofa two years ago and unfortunately it has been one of the worst purchases we ever made.
The sofa started sinking after 6 months of use. We are a family of 3 and take care of our furniture in the best possible way.
However no amount of care can rescue the lack of quality provided by DFS. We regret our purchase deeply and will never go back to DFS.
The showroom sofa we decided to purchase was of much better quality. What was eventually delivered to our house was by no means the same product. The sofa is way lower then the product we chose in store and the quality is appalling. After siting on it for a few minutes you sink so deep into the sofa, we barely manage to get up from it. All the zippers of the cushions broke and the inside material is coming out. The fabric attracts all the dust and no amount of cleaning is helping. After complaining to DFS they sent a consultant to our house to check the product.
As a matter of fact, it was a laughable experience. The consultant sat on each spot on the sofa for about 30 seconds and confirmed nothing is wrong with the sofa. How can you come to a conclusion after 30 seconds? Try sitting on it for an hour and see how it feels. Both my husband and I have been suffering from back pain since purchasing this sofa.
If you are looking for quality, avoid DFS.”
“Purchased red leather suite and after a couple of years the leather is peeling and worn. DFS uninterested as it's out of warranty. Don't purchase a suite from them if you want it to last”
“Never buy sofa from this place. I paid £3800. They delivered damaged sofa which I refused to accept. Then real pain starts from there to deal with bunch of incompetent people in customer service and the store. I am still waiting from last 2 months to get refund.”
“Bought 2 leather settees, the dye is coming out so it looks awful, the stitching is coming apart. Phoned dfs quoted the 15 year guarantee plus the extra 5 year warranty I bought. Dfs response. Nothing is covered so we won’t do anything. Cheap badly made rubbish with very deceiving advertising on their so called warranty. Be warned DFS are rubbish don’t waste your hard earned cash on these cowboys”
“Sofa seat cushions wore out after 3 years. Could not claim on insurance as it was not “accidental” damage and customer service say I have to pay for new ones as they don’t cover wear and tear past 2years. Clearly products are not built to last and customer service team and not interested in driving customer loyalty. Absolutely disgusted with how I have been treated. Would not recommend buying from DFS to anyone.”
“Getting charge £55 for sofa gliders . DFS know you can buy them on Amazon for £6.99 . Got my £55 back refunded . It will take 21 days to get back into my account . They’re only happy when they’re ripping you off”
“Absolute joke, sofa is the wrong colour from what we ordered. All customer service say is that everyone sees different colours. This doesnt make any sense as we would still be describing the same colour”
“Ordered a corner double recliner we have had it 3 yrs, already had someone from dfs to look at it last year, told was perfectly ok and was not that interested. It was the worst thing i have purchased, feel springs through cushions, padding all gone and recliners still don't close correctly. For what i paid and the claims dfs made would not be expecting to be sending to the rubbish tip. Would never recoccomend dfs.”
“Complete farce..... Sales rep ordered the wrong table so we waited months for the correct one, we received calls on 2 occasions telling us the table has arrived only for the appointment to be cancelled. When it arrived it was damaged so waiting another month. the correct table finally arrived but one of the chairs was damaged but they wouldn't accept responsibility because we didn't point it out there and then. if it wasn't for the 4 years interest free option they would have zero business. First and last time i will be using DFS”
“Look what they send me never even order this mink brown and sliver what the bloody hell is this your companys a disgrace i want my money back bloody disgusting”
“I ordered a sofa wrong colour frame dark brown never ordered that with black and sliver covers what a joke ive been on phone 12 times said they sending some one out to have a look lovely for 1400 pound”
“Terrible experience with the suite we payed cash for! Delivery men ripped the lining underneath the settee on delivery! Had to get the customer service manager to come out! Recliner chair the chair us out of sync! The cushions have all gone flat and looks like there no filler in any of this awful suite! The suite is 3 months old and looks like we have had it for over 2 years! Had management come out took pictures etc and now been told there is nothing more they can do! They were quick enough to take our money am taking this further and even further! Do not touch DFS! They are a disgrace”
“NOT happy at all ordered £4000 worth of sofas and waited for 6 weeks and when they turn up they looked second hand and pushed in so I phoned dfs they someone out to repair them and he told me these are pushed down because they been in a container for 6 weeks and they come from China wow I thought they where from U.K. he even said don’t buy from dfs they are rip offs never ever again”
“WARNING! DFS sofa left my child with permanent scarring on her arm due to a protruding upholstery staple. We raised a complaint with customer services and they offered us a hamper ‘for our inconvenience’. Their Customer Service is appalling. We wrote to the CEO and he wasn’t interested. They said they’d email with an offer of ‘monetary value’ then we heard nothing. I tried to call the Customer Services Manager and left several messages without any reply. Do not go near them.”
“Wish I had seen this website before I ordered my sofa. Where shall I start? Foot hole not drilled so had to sit on sofa while it was directly sitting on the floor. Delivery chap left blood on the front of one of the seat cushions. Pulls in the fabric, one of them actually broken so there is a small hole, back cushion that doesn't fill out the cushion cover, bottom edge of one cushion isn't straight it has a wave in it and it isn't the same height as the other one. Wavy piping on one of the arms, fabric on the front of seat cushions all puckered. Numerous loose threads in the seams. I had a so called service engineer
come out the day after it was delivered, all he did was drill a hole for the foot, with some difficulty, snip some of the loose threads and remove the blood. I've spoken to the shop in Northampton twice now, you couldn't find a more rude woman, so dismissive and aggressive, she must have been a Rottweiler in a previous life. Definitely a case of we've got your money now don't bother us. Another visit for yet another service engineer was arranged for June 20th, yesterday, between 1 and 4pm. What a surprise, he was a no show. I've taken legal advice, informed my credit card company what is going on, they've been very helpful. I've sent a letter today to Head Office by recorded delivery setting everything out, telling them I am rejecting the sofa as it is less than 30 days since delivery, telling them I want a full refund and giving them 14 days from the date of the letter for confirmation. If that doesn't work I go back to credit card company and they take over. You can find all the information you need to get a result on the web. No, DFS doesn't return phone calls or emails, their customer support is non-existent despite all the blurb on the paperwork. They are very good at ignoring us. Don't let them get away with it. I'm not going to. I'll keep you posted.”
“DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
MY COUSIN PURCHASED 2 LEATHER SOFAS
BOTH WERE DAMAGED AND A DIFFERENT COLOUR TO WHAT SHE
WANTED.
POOR POOR ZERO CUSTOMER SERVICE FROM OLD KENT ROAD, LONDON BRANCH.
BEWARE DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
YOU WILL REGRET IT!”
