“Worst customer service ever.
Was shown wrong sample colour on the store and got 3 seaters sofa rather than 2 on delivery day.
When I complained to customer service. The salesman was found to document totally fake conversation with me .
So, ended up with wrong colour, wrong size Sofa”
“After taking out a 3 year insurance plan, just under 2 years and the sette’s Material started to separate and the material has now completely failed. After advising DFS of this problem they said the insurance does not cover material defects. They offered to recover the furniture at half the price. After having a suite from just under 3 years I have purchased a new one from Marks & Spencer. Would never shop at DFS Again EVER!!”
“Waited 12 weeks for delivery which is standard.When items arrived(3 seat sofa,2 seat sofa and chair)all items had manufacturing problems,faults etc.Called DFS to complain and ask for a replacement and they have been the most unhelpful company I have ever dealt with especially the store manager who is adamant the items are acceptable.Still in discussions with Customer service who are not willing to help and are also dealing with the finance company who are trying to help.Appalling service.”
