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i have had an engineer out to visit and then a follow up call from the cambridge store manager who has told me it’s like a jumper that you need to de-bobble, all you need to do is get a debobbler tool, i explained that if someone had told me this about would never of bought it, really unhappy with this service and would advise people not to buy this sofa or use DFS.
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- Anonymous
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First time ever bought from DFS Big mistake Had issues with the cushion on my chair from the first week Had a manager out 4 times who said it’s normal for a cover to move around that much and to redress it every day Never heard such rubbish Customer service were good at engaging but no positive outcome Will not accept that a new chair has any fault Don’t even go to the store Always looks so plush They probably spend all day redressing the furniture
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- Anonymous
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I purchased an expensive coffee table and 2 sofas . The coffee table had large centre wheels and in the shop we felt despite the wheels the table was heavy and sturdy enough not to move. However on receipt we found that the slightest touch made the table move - this would be a danger when grandkids were in the house with hot drinks on the table. DFS point blank refused to give me a refund or even exchange saying I saw the product prior to purchase and that was their terms when buying in store!! Shocking service- i have purchased my last 3 sofas from there but they have lost a loyal customer all because they refused a refund for a £500 coffee table! Don’t shop at DFS Bham - store manager Sandy doesn’t know what customer service is!
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- Anonymous
