“
Their customer service managers are void of making any decisions other than the robotic answer of you are not insured for accidental damaged but you could take out the extra warranty for 15 years but again not covered for accidental damage.
”
- Anonymous
“
service very poor after purchased my sofa was told 14 day delivery and made several phone calls and only to be told the supplier will contact me it's now 5weeks haven't received my goods no communication or any update about delays l will never ever purchase anything with DFS
”
- Anonymous
“
On the 21st February 2024 visited the Maidstone Branch met a very nice sales person and decided to purchase a sofa chair foot stall from the advertised range, we also decided to purchase 6 chairs dinning table & a television unit, deliver predicted 15th March
15th March arrives sofa chair foot stall arrived furniture missing,
After calling to inform the customer services ( now eight times ) visit to the store we are still no nearer getting a delivery date.
”
- Nigel Pattenden
