“there was an issue with delivery address and I tried calling customer service. The first number would ring and hang up. 2nd number got a voice mail and they would get back to me, left a V-mail. And sent an email. I looked all over your website to be able to correct the address and wasn't able to find a way. Tried to cancil and reorder, was not able too. I have yet to hear from any one about the problem. yet recieved this corrispondace from you. Hence in short your customer service sucks, I noticed that many of the additional questions are about delivery, which I have yet to recieve. hence another reason for your low rating :-(”
Dear Fabio,
Thank you for reaching out and sharing your concerns regarding your recent experience with diabeticsuppliesunlimited.com. We truly appreciate your feedback, as it helps us understand where we can improve.
We are very sorry to hear that your item arrived damaged and that you have not received the assistance you need. This is certainly not the service we strive to provide, and we understand how frustrating this must be for you. Your satisfaction is important to us, and we want to make things right.
We encourage you to contact our customer support team directly at [customer support email/phone number] so we can address your issue and find a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in us.
Best regards,
[Your Name]
Customer Support Team
Diabeticsuppliesunlimited.com
“The sensor after going through is startup and warmup indicated the sensor was failed. I emailed diabetic supplies to see if I could get a replacement and got no response. Do not recommend”
“For $128.00 all I recieved was one G7 sensor that didn't connect to my for was a solid waste. I am very disappointed in your company and pricing. Maybe I read the ad wrong but your company really got me.”
“I order $300 worth of supplies, and paid extra for fast delivery, that got lost in the mail. I sent the company several emails and tried to call them but nobody would get back to me. I was never reimbursed for the lost supplies.”
“Hi. I bought DEXCOM G7 / TRANSMITTER from you, I installed it on 04/17/24, from 04/21/24 to 04/23/24 it showed an error, since yesterday there is information about "START NEW SENSOR" I want to know how you can help me because I paid for something that doesn't work. Previously I was using Free Style Libre 2 but I found your system works better and I would like to use it. Can you send me a new one free of charge or refund my money so I can buy again. Let me know asap
URSZULA BIEZONSKI
11 MUNCEY RD BAY SHORE NY 11706”
Dear [Reviewer],Thank you so much for taking the time to provide your feedback on your recent experience with diabeticsuppliesunlimited.com. We truly appreciate your effort in letting us know about your broken Dexcom G6 sensor.
Firstly, please accept our sincere apologies for the inconvenience caused. We understand how crucial a functioning sensor is for managing diabetes effectively, and it is regrettable that you received a broken one. However, we are relieved to hear that you were able to contact Dexcom directly, and they promptly resolved the issue by providing a replacement.
At diabeticsuppliesunlimited.com, we strive to offer hassle-free shopping experiences and deliver quality products to our valued customers. Your feedback plays a vital role in helping us identify areas for improvement. Therefore, we would love to hear from you regarding any specific suggestions you may have on how we can enhance our services and prevent similar incidents in the future.
Once again, we extend our gratitude for sharing your experience with us. Your feedback is genuinely valued, and we remain committed to providing you with the excellent service you deserve.
Best regards,
[Your Name]
Customer Support Team
Diabeticsuppliesunlimited.com
“Hello, I had a very bad experience since they sent me the package but I never received it. I sent them messages and called them and they never answered me. The truth is, I felt scammed by this company.”
Dear Leonel,Thank you so much for taking the time to provide us with your feedback regarding your experience with diabeticsuppliesunlimited.com. We truly appreciate customers like you who help us identify areas for improvement.
We sincerely apologize for the unfortunate situation you encountered, as it is never our intention to leave our customers feeling scammed or ignored. We understand how frustrating it can be to not receive a package, especially when attempts to contact us go unanswered.
In order for us to rectify this issue and make things right, we kindly request for you to provide us with further details regarding your order. This will help us investigate the matter thoroughly and expedite a solution. Whether it be your order number, tracking information, or any other relevant details, we would greatly appreciate any information you can provide.
Again, we extend our deepest apologies for the inconvenience caused, and we genuinely appreciate your patience and understanding. Our team is committed to resolving this matter promptly, and we value your input in helping us improve our services.
Please feel free to reach out to us directly at [customer support email/phone number] so that we can address your concerns personally.
Thank you once again, Leonel, for bringing this matter to our attention. We look
Dear David, Thank you so much for taking the time to share your feedback on diabeticsuppliesunlimited.com. We truly appreciate customers like you who provide valuable insights into their experiences.
We sincerely apologize for the misunderstanding regarding the pricing of our refills. We understand that a total of $104 for just one refill is far too expensive, and we apologize for any inconvenience this may have caused you.
We genuinely value your opinion and would love to make things better for you. Could you please provide us with more information on how we can improve our pricing structure or any other aspect you think needs attention? Your input will help us enhance our services and ensure that such issues are resolved.
Once again, thank you for bringing this matter to our attention. We are grateful for your support and are committed to addressing any concerns you may have.
Best regards,
[Your Name]
