“The whole transaction was great easy and simple I was upgrading and it couldn't have been any easier I spoke to a operator and they sorted everything out they were very helpful and easy to understand also the free gifts That came with my new phone was really good to”
Hi Robert,
Sorry to hear you were left without the proper use of your number for 24 hours.
We do aim to get the network provider to make the transition as seamless as possible. I can understand it must have been very frustrating to be in that position.
Please accept our apologies for any inconvenience caused.
Many thanks,
Hugh
“Not entirely happy. I feel I was pressured into making a rash decision by the sales agent. I am happy with the phone but am paying more than I should for it. The customer care was also a little poor when trying to sort out the fact that i was pressured into the sale. Furthermore I was sent the wrong gift which was free with my contract. All in all not a great experience but I am tied in now. Use them with caution.”
Hi Philip,
I’m sorry you feel you were pressured into the sale. Rest assured Dial a Phone do not encourage this form of selling so I apologise for the experience you have had so far.
In regards to the problem with your free gift, has this since been rectified? If not, please feel free to email socialsupport@dialaphone.co.uk and I will be happy to investigate further for you.
Many thanks,
Hugh
“Brilliant service! Couldn't of asked for a better one. Gave me a fantastic deal and talked me through it. Highly reccomend this company.
Regards
Mark”
“Was offered the the phone I wanted only to see that there was no connection on the phone. Made numerous calls to customer services where I had to go left and right to tmoblie and dial a phone. More than two weeks passed but still no joy when I got really angry and was put through to a manager who then sorted it out. I did get a months bill paid off by dialaphone which is why I have given two stars but the initial experience was a nightmare. However, I was given the best deal and I really like my phone.”
Hi Sameena,
I’m really sorry you had that experience. As you can imagine it’s not what we want for any customer.
I’m happy to hear the issue is now resolved and you’re enjoying your phone and tariff. If you have any further queries please feel free to email socialsupport@dialaphone.co.uk.
Many thanks,
Hugh
“I def would not recommend dial a phone as the service I have recieved has been absolutely disgraceful. I have been sent 2 faulty galaxy s4 phones and have waited nearly a month for them to send me a bag to return the phone and still havnt heard from them!!!! They wouldn't allow me to cancel either and still want to take payments even though I havnt got a phone that works like it should. What a joke!!!!!”
Hi Sonia,
I’m sorry to hear you’ve received two faulty handsets. I can imagine how disappointed you must have been.
The exchange bag should take between 3-5 working days for you to receive. Have you made us aware previously that these have not arrived? As we can despatch further exchange bags.
As you can appreciate pre-paid bags can unfortunately go missing in the post. However, I can fully understand how frustrating it must be being without a working phone, especially for this length of time.
I’d be happy to look into this further if you would like to email your details to socialsupport@dialaphone.co.uk.
Many thanks,
Hugh
“Quite helpful on the phone when upgrading although I was slightly disappointed at the lack of tempters on offer to the new S5, probably because it's so new. Still waiting to hear about the gourmet society though”
“I bought the Xperia Z2 with dialaphone and was extremely pleased with the service I received. Not only was the contract impressively less expensive than anywhere else I'd looked, but I also received free Sony wireless speakers! In addition to this, dialaphone paid a one month cancellation fee to my previous operator, which meant I was able to upgrade before my contract had finished. I am one happy customer :)”
Hi Jan,
Sorry to hear you're not happy with your tariff.
There is a 7 working day cooling off period for new contracts purchased online or over the phone where we can look to see if there are any deals more suitable for you.
If you are within this timescale and would like to view your options please feel free to phone us on 08448 712 251 or email socialsupport@dialaphone.co.uk.
Thanks,
Hugh
“Ended up taking 4 days off work to accept a NEXT DAY delivery due to incompetence on Dial-a-Phones side and their dealings with DPD. First phone disappeared abroad, second phone ended turning up over a week on from 'doing the deal' on the phone. No one was able to really help (although they tried). Overall very disappointing. however I do love the phone (Z2) and EE are surprisingly good too (in terms of reception service and internet speed etc).”
Hi Jeremy,
Please accept our apologies over the problems you have had regarding the delivery of your new phone. It’s not an experience we would wish on any of our customers.
I am, however, happy to hear you’re enjoying the handset now and EE are providing excellent reception.
I hope you do not have any further problems, but if you do please feel free to contact ourselves at socialsupport@dialaphone.co.uk.
Many thanks,
Hugh
“Phone was shipped without a sim card, when one was sent it was the wrong one. Impossible to get hold of anyone at dialaphone. In the end it was EE who sorted it out for me, had to wait 2 weeks after getting my phone until I could even use it.”
Hi Nicholas,
I’m really sorry you’ve had this problem. I can imagine how frustrating it must have been not being able to use your new phone properly for that length of time.
I’d be happy to look into this further for you Nicholas. Please feel free to email socialsupport@dialaphone.co.uk with your details and we’ll be in contact within 2 working days.
Many thanks,
Hugh
“Relatively good service, however the telephone operator spoke too quickly and did not stress that as this was an upgrade that there was no redress / cooling off period. The pressure to sell was too aggressive.”
Hi Alison,
I’m sorry you felt the sale was too aggressive, as you can imagine it’s not the experience we want for any customer.
If you do experience any more problems please don’t hesitate to get in contact. Feel free to email socialsupport@dialaphone.co.uk with your details.
Many thanks,
Hugh
