“Got told I would get cash back on the phone if I got a contract. Then I receive a letter saying i have to send phone bills in. Surely you know when I have paid my bill. It's obvious to me, that this has been done because you know people don't have time for that! Therefore you don't have to give the cash back. You shouldn't use something as a sales tool, that is clearly misleading! I do not have time to do that, surely you should make your products easy to use for all consumers.”
Hello Ashley,
Thank you for leaving your comment.
The cashback is paid out via a redemption scheme throughout the contract. We don’t have access to the billing side of your account as this is held purely with the network themselves.
In order to make your claim you will just need to email your latest bill for each on to cc@dialaphone.com and the claim will be processed for you, the payment is then paid directly into your account for you. As long as you send the bill across within the claim dates provided then the payment will be processed for you, there is no reason as to why we would not want to make the payment.
Thanks, Sam.
“I have not received my cash back at all of £40 as promised. I have been waiting since February. The lady did my upgrade and took my account details. I had to setup my direct debit twice too.”
Hi Sarabjit ,
I am sorry to hear that you have had trouble setting up your direct debit, this should have worked the first time and I apologise for any inconvenience that this has cause for you.
In regards to cashback, this should be processed within 21 working days and I am sorry that this has not been the case on this occasion.
I have passed your feedback onto the team and someone will be in touch within 48 hours to resolved the issue.
Thank you for your honest feedback,
Thanks,
Katie
“The initial ordering of the phone and contract was fine but the following day I was given incorrect information which resulted in a wasted journey to the store. Completely unsatisfactory customer service”
Hello Jill,
I’m glad to hear that ordering the phone and contract was fine!
I’m sorry that you’ve had a wasted journey into a store, if there is anything that I can help with please feel free to email me at socialsupport@dialaphone.co.uk.
Thanks, Sam.
“Worst phone ever z1 compact , got told the screen was scratch proof , well no it ain't , had a galaxy for 2 yrs mint condition , I phone 2 years mint condition git the z1 compact 2 months in looks like it's been blown up”
Hello Gavin,
I’m sorry that you feel this way, I’ve taken a look at this and the Sony Xperia Z1 Compact has scratch resistant glass on the display so will not be scratch proof. Therefore dependent on the force to the screen it may not sustain this.
Thanks, Sam.
“The initial order went very smoothly, as I had come to expect. However, I decided that I wanted to change the phone and made numerous calls with promises of a return bag being sent out, but they never arrived. I won't go into the details, but in the end I was left without a phone and lost a lot of money from lost earnings.
I could never again recommend Dialaphone and as the customer service is also Phones4u, I wouldn't buy from them either”
“I ordered an iPhone 5s dealing with your selfs was very good but there is a big but dpd was meant to be delivering my new phone instead the driver delivered it to the wrong address the driver was a chap called Dave! Dorchester,Dorset area.”
“Very happy with the service I received. Phone was dispatched quickly and arrived within 2 days. I also received a few nice extras to go with my phone - free bluetooth speakers, £50 of Google Play vouchers and have also just been given £60 to spend at Phones4u as another gift that I won was out of stock!
Can't recommend highly enough. Will definitely be using them again for my next phone.”
“i was looking to see if i could upgrade my phone on the phones 4 u web site with in half an hour dail a phone got in touch. answewred any questions i had and help find a deal that was right for my buget. phone was delivered with in 24 hour and contract transfered over with in same time limit really good.”
“I had a reAlly frustrating experience when I was cut off my old mobile before I even received my new ones. This left me without a mobile for three days. When the salesman sold me the mobiles he assured me I would still have use of my old mobile. No where along the lines of the conversation did he say when I took out new contracts I would be cut off straight away before I even received my mobiles. I followed up with your sales men who blamed Orange/EE and Orange/EE blamed your company. I received no satisfaction or any recompense for no working mobiles. I received no written apology. It did chase up and received a sorry over the phone , again I did the chasing and it was my time and money to try to get satisfaction. I M very disappointed and will seriously consider where I get my next mobiles/contract in the future and maybe go into a local high street. Shop where I have always gone.”
“My rating is because after accepting a deal on the phone I feel is not as good for me as going into the shop and getting all the advice and help I have had in the past from being able to go when I need to it.”
Hi Marie,
I'm sorry you didn’t feel the service was as good as previous ones you may have had.
There is a 7 working day cooling off period for new contracts if you feel the deal is not suitable. We may be able to check if there any deals more preferable.
If you are within this timescale please feel free to call us on 08448 712251 or email socialsupport@dialaphone.co.uk.
Many thanks,
Hugh
Hi Peter,
Have you received your My Account login details yet?
You will be able to check the details & status of your order via this facility.
Many thanks,
Hugh
