“Fantastuc service! From the moment i placed the order, i received nothing but the best service. Order was placed on a Friday and the phone came on a Saturday! The email explaining cash back process is clear unlike some other companies i dealt with which are vaguu and not precise as to when exactly to claim, what bill to send etc. This is my second contract with dial a phone in the year and hopefully not the last! Keep up the goid work!”
“My sim old T-mobile sim card was cancelled before my new ee one was activated and was phoneless over the easter weekend and it required a lot of phone calls to sort out and also I had something in my phone pack saying I would receive a code entitling me to a voucher to spend in the sony store app via email but have not. Other than that the people I have spoken to were friendly and professional.”
“I was very pleased with the prompt & efficient service Dial a Phone provided I have already recommended them to a couple of friends who are going to get new phones soon & will definitely use them again when the time for changing my phone comes!!”
“I had a upgrade from t mobile to ee I was cut off with no phone and wasn't told this would happen also I was sent a faulty sim card but was told to send the phone back so no phone for a week then once I got the second phone then you realised it was the sim card”
“I was wary of going through a p4u company and I was right. Was offered one deal on the phone and then told I had made it up when I called to take it out. Was then lied to when taking out the contract and told it would be half price for 3 months and it wasn't.”
“Great responses and attitude from Danielle & Janine ... attentive, accommodating and friendly - just what you expect. Face-to-face contact in store? I'll take the 5th Amendment. I probably won't be buying again from you due to indifferent assistance from my local store”
“The service from Dialaphone has been absolutely atrocious. Took over a month to get connected to the Network correctly. It has taken a massive amount of my time, numerous phone calls, a change of SIM cards and eventually a change of phone. Also, the issue caused a great deal of stress, worry and inconvenience as the phone was bought for my 17 year old daughter who is away at college.
Complete lack of ownership by anyone within Dialaphone. One person even refused to give their name!
Guy Roberts
Surprise me, by growing some and contacting me with full apology and compensation.
I expect the poor feedback will be conveniently lost and forgotten.
Incredibly disappointed and will encourage people to use anyone but Dialaphone”
“I ordered phone from dial a phone since March and the sim card has never worked. I have made several calls to Dial a phone and orange network for the past two months and there's no resolution to my complaint. My email address is t.akinwunmi@live.co.uk should you need to contact me.”
“i can see no reason for the delay in the smart watch. i was not told of the delay at the time of the sale. 1 month later and still no smart watch.. the delay has left a bad taste for me and i am not happy with it”
Hello Karl,
I’m sorry for this delay, all of our promotions are subject to stock availability. We are working as quickly as possible to get all watches out to customers that are eligible.
If you would like to contact me at socialsupport@dialaphone.co.uk with your full name, address, postcode and ref I can chase this for you and be in touch within 48 working hours.
Thanks, Sam.
“Very good price for the Sony - and to be fair when a fault developed within a fortnight, it was very easy to get the phone replaced. The replacement is holding up fine. Can't fault the customer service, either on the phone or by email. I do think the website could do with a little work. Also, still waiting on the "free gift" of a pair of headphones, but hopefully they'll arrive eventually.”
