“Much easier to buy from "Dialaphone" now! None of the automatic insurance which you had to cancel if you didn't want it. Likewise "Gadget helpline" Lots better.”
“Very easy and quick to deal with. Offer for iphone was brilliant and was exactly as described. Set up excellent without any complications and phone arrived immediately. Would recommend and use again.”
“After leaving o2 to go to EE(orange) I found the arrival of the phone delivery very quick,but when opening the box I noticed there was no headphones which was disappointing to see,also the phone SONY XPERIA M only had a 4 gb memory and even the option to offer NEW Customers a micro sd memory card was also absent,but overall the phone is very good but the lack of much needed extras such as headphones and memory cards did kind of give the impression of giving NEW customers the least amount as possible just to get them on board,I hope this problem of offering neither headphones or micro sd memory cards will get sorted out and I get the right response from dial a phone.”
“The telephone conversation thoroughly explained how to use dialaphone. I experienced good customer service.
However when I received my phone I phoned again to ask about the "cash back" I was informed I could I have money taken off of my bill. Somebody said I would receive literature regarding this... I still haven't received this.”
“Got a great deal on a fantastic phone. It turned up 2 days late and an email enquiry I sent was ignored but I got it in the end and was also sent a free Wireless Sony Speaker system which is awesome. In the end, a very happy customer. Would have been given 5 stars of it wasn't for the late delivery and lack of response to my email.”
“This was the first time i have used D A P after coming over from Ph 4 you. And after all the probs i had with them i found myself with another load of problems from Yourselves. I found that Cust service staff were very unhelpfull and that a few times i had to talk to a Senior Manager to get the help i needed. This is not the way to encourage new Business and the number of mistakes that were made was very poor.
Mr A Boath”
Hello Arthur,
Thank you for getting in touch and leaving some feedback.
I'm really sorry over the experience you've had. I can see on your account the issues seem to now be resolved, and I thank you again for getting in touch by phone on the 26th June and thanking the agent for their help.
This was much appreciated, and I hope the remainder of your contract runs smoothly. Please do not hesitate to get in touch should you have a query.
Yours sincerely,
Hugh
“Service was ood and felt I got a good deal from the guy who called me to discuss my upgrade. After the call I checked the website and actually I had just been given the standard package you offer, so felt a bit conned.”
Hi Jack,
Thank you for your honest feedback.
It is good to hear that you felt you received good service with us, but I am very sorry to hear that you are upset with the deal.
We value every customer and we do our best to ensure that we meet the needs of each customer within our offers.
This is something that we will look into right away to ensure that this does not happen in the future.
Thanks,
Katie
“Excellent site, no long questionairres. Was able to get the phone I wanted on a cheaper rate than my old phone. Rapid delivery, swapped phone number over without a problem, sorted. Thankyou.”
Hi Fiona,
I am sorry to hear this,
If there is automatic cash back included in an order then this is processed within 21 working days directly into your bank account.
We have got access to your account number, so I will get someone to have a look into it for you and make sure that this is paid into your account.
Someone will be in touch within 48 working hours.
Thank you for your honest feedback.
Thanks,
Katie
“I was pleased with the upgrade I got offered but was disappointed when my current phone got deactivated before I received my new phone. Unfortunately I wasn't able to choose a delivery day/time or have the phone delivered to a work address so therefore cancelled the upgrade. After many phone calls my current phone still wasn't working as I had promised it would be. In the end I rang the net work myself after 3 weeks of no phone. I am still waiting for my cancellation to go through so I can finally upgrade my phone.”
“Person I dealt with at time of call was lovely and very helpful. Took my details for direct debit and advised my contract would change over from t mobile to ee without any changes to payment dates etc. After my phone came 3 days later than it should of and my t mobile contract was cancelled by them so had no phone for 3 days. They also did not tell me ee would take a months bill upfront although this did not happen as they failed to set up my direct debit resulting in having to pay 2 months in one go and having to set up the dd myself.”
Hi Julie,
Thank you for getting in touch and leaving some feedback.
I'm sorry to hear that you had a few problems whilst upgrading, please accept our apologies for any inconvenience caused.
I can see on your account everything seems to be running smoothly now and I hope the remainder of your contract continues along the same line.
Thanks again Julie,
Hugh
“Agreed a new contract but Dialaphone gave the wrong details to the operator so I was paying for a non-comparable contract (1Gb of 3G rather than 4Gb of 4G for the same price). They said they were unable to do anything to rectify their error so I've had to cancel and will be without a phone while I send my new one back, order a new phone and port my number across again! No compensation offered at all for any of this so I'm also out of pocket.”
Hello Iain,
I am sorry that there was a problem with the service that you received from us, this is not the kind of service that we wish to provide and I will feed this back immediately to the team to ensure that there are no future delays for our customers, as I understand how frustrating it is when things do not go as they should.
I will look into your account details straight away and someone will be in touch within 48 hours if there is still an issue so that we can get everything resolved.
Thank you for your feedback,
Katie
“I was offered a good deal and was happy with the phone, however I had to ring up and chase delivery of my phone as it appears there was a problem with putting it through, I managed to get it delivered after providing mu direct debit details for a second time, however a direct has still not been set up. I'll now have to ring up as the online system is not working. Only downfall”
Hi Vicky,
Thank you for your honest feedback.
I am really pleased to hear that you are happy with the deal that you received.
I am very sorry that you had to contact us for a second time. This is not something that we want to hear, as everything should have been completed within your first call.
In regards to your direct debit, the details are sent to the network, so that they can set up your monthly direct debit.
For security reasons, you will need to speak to your network in order to set this up.
I am sorry for the experience that you have had, it will be sent back.
However, I am glad that you have received your phone and it is working fine.
Thanks,
Katie
“The sales person I dealt with was courteous and very helpful and clearly new his business. The only complaint I have is that my old sim has been deactivated before my new one has arrived. Very inconvenient but I do not know who's fault this is.”
