“I rarely leave reviews and it usually takes me a lot to be brought to this point. This review is only regarding the level of customer service as goods were not delivered yet.
And this is the reason for the review. I have been chasing this company for the last three days for an update on the delivery. I have receive a confirmation email stating goods will be delivered by the 9th. I was told on each occasion they cannot advise on the delivery date but kept referring to the email received and that update will follow. Only to find out today goods will be delivered 3 days later. Had tradesman booked for the day and now obvious I am out of pocket for working day spent with no goods.
The attitude of these people after taking your money is, deal with it, we have your cash. Don't care, don't know, not my problem. I am also having second thoughts after reading some of the products reviews here. Please look at all the negative reviews before buying.”
“All about the sell with this company… I ordered £2000 plus of composite boards, 6 split after 12 months and customers services claimed incorrect installation. Stated butt connections should be 8-15mm apart… which just indicates how much movement their product is likely to adjust during the seasons… they sent six replacement boards after countless too and fro of emails. The boards sent were very different in colour they claimed it’s due to fade of the original boards… after only 1 year again another statement about the product. I am certainly not a promoter of Dino decking, let down at every interaction. Shop elsewhere.”
“No RETURNS
Order was delvered on a date decided by Dino Decking. Spent over £3,000.
Dino Decking inspected my drawings and confirmed the items required for my project.
Once completed I had 2 full Decking Ballastrads left over.
Dino decking did not want to know and quoted the legal minimum of 28 day returns.
I was 11 days over this due to early delivery before I was ready and a broken ancle.
Left feeling angry and wishing I had used Neo Timber.
It was a toss up between the two companies but I chose wrong.”
“I would strongly avoid dino decking like the plague. My boards have also split and warped after just over a year after installing.
I raised the issue with them a month ago and it has still not been resolved. Do not buy from them, you will regret it.”
“Hello. I am very disappointed with this company. I ordered boards that were delivered 8 days ago. 18 boards out of 22 are damaged. This company does not protect items in any way during transport with their own vans and they rub against each other. I can't get my money back because the boards are still in front of my house. I have contacted them several times but unfortunately to no avail. I do not recommend this company. I lost 2 days of work due to a lack of boards and I can't get my money back. Embarrassing”
“Appalling company.
Decking has split and faded and warped since fitting and they do not honour their warranty despite huge amounts of photographic evidence and asking them to do a site visit. Not interested in helping - happy to leave customers unhappy and having to replace their product.
Decking looked good for first 6-9 months until it had been exposed to the elements. This product is not water resistant and the warranty not worth the paper it's written on.
Avoid at all costs.”
