“5th time I ordered from dino deck with things gradually declining. My recent order arrived with a lot of damaged materials. The driver had said he reported the damage back to the office. I followed this up with emails and provided photos. I was told that they wanted more photos so sent more. This went on for so long the customer changed their mind on what they wanted ( at my cost ) I’ve still not had any refund/ or replacement materials sent out and have a load of damaged boards/spindles etc.”
“All about the sell with this company… I ordered £2000 plus of composite boards, 6 split after 12 months and customers services claimed incorrect installation. Stated butt connections should be 8-15mm apart… which just indicates how much movement their product is likely to adjust during the seasons… they sent six replacement boards after countless too and fro of emails. The boards sent were very different in colour they claimed it’s due to fade of the original boards… after only 1 year again another statement about the product. I am certainly not a promoter of Dino decking, let down at every interaction. Shop elsewhere.”
