DIPNDIVE SPORTING GOODS LLC Reviews

Name: DIPNDIVE SPORTING GOODS LLC
Address: 6020 North Bailey Ave. Suite 4A, Buffalo
Rating: 4.31

4.3 Rating 126 Reviews

81 %

of reviewers recommend DIPNDIVE SPORTING GOODS LLC

4.3

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

7168370282

Email:

chaukin@dipndive.com

Location:

6020 North Bailey Ave. Suite 4A
Buffalo
14226

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DIPNDIVE SPORTING GOODS LLC 5 star review on 27th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No call back when I left a message. No updates. Order already late by a day and tracking says it hasn’t even shipped”

Helpful Report

Posted 1 week ago

“Somehow the website extracted an address from my clipboard that had nothing to do with my order, and instead of coming to me, it went to a contact in Illinois. Very annoying.”

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Posted 2 months ago

“Sent email immediately after ordering when I realized I ordered the wrong color.. asked if someone could contact me before sending out so I could change color… NO RESPONSE AT ALL… you then sent out 3 days later.”

Helpful Report

Posted 3 months ago

Hi Pat, thank you for taking the time to share your feedback with us. We understand the importance of timely communication, and we're truly sorry that we did not respond to your email promptly. During the holiday season, our customer support team operates on reduced hours to allow our staff to spend valuable time with their families and loved ones. Your message fell within this time frame. Once again, we extend our deepest apologies for any frustration it may have caused.

Posted 3 months ago

“Still waiting for my order.”

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Posted 6 months ago

“Worst company ever!!! Bought a boat scuba pro jacket with them and because it was small I sent back to the address that was in my box . Called them to let them know and they said that I sent to the wrong address and that they can’t do anything about it!!! I work so hard for my money and to see that they careless for the costumer is so disgusting”

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Posted 7 months ago

“Item was ordered a week ago. Shipping notice received four days ago, yet tracking shows the item hasn't even shipped yet!”

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Posted 9 months ago

“I purchased insoles for my cressi freedive fins. I trimmed them EXACTLY as instructed and they turned out too small and sloppy. I couldn't use them. DIPNDIVE offered no help. They weren't even sympathetic. Said they wouldn't replace them.”

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Posted 1 year ago

“I ordered dive pages with lots of narrative area. What I received (with same code number) was completely different. Apparently the photo of the item had not been updated. I'm still waiting to receive the return label. There was not another item that I could see. Just the outside package was shown. I will look for another vendor. Thank you.”

Helpful Report

Posted 1 year ago

“I ordered a mask and paid for expedited shipping and it was shipped ground... why are you asking for additional payment if you're not going to do it?”

Helpful Report

Posted 1 year ago

“The vest was too small (size 4) so I’ve been waiting for a return label as instructed by the DipnDive shop. I requested this 19 August. Provide correct instructions on returns/exchanges. Thank you.”

Helpful Report

Posted 1 year ago

“QC is lacking. Ordered a size 10 and you shipped a size 4. Messed up my diving plans. Returns was easy enough.”

Helpful Report

Posted 1 year ago

Hi Jeff, we're sorry to hear you had an unpleasant experience with your purchase. Please know that your situation was an exception. We’re normally known for our attention to detail, and we regret that we missed the mark this time. We will do our best to improve the way our staff serves every customer and we would appreciate another chance to earn your business.

Posted 1 year ago

“I bought these masks to try for our 30th wedding anniversary on March 23rd. I have not had a chance to reach out but we were very disappointed. We are experienced snorkelers and we have some dive experience. Maybe we were to advanced for this type of product. I found it to be cumbersome and difficult to get on and off in the water. All n all we wore them 2 x and then called it quits. They kept wanting to fog and I almost felt claustrophobic. I still have the tags attached to the bag and clear plastic stickers on the front that they came with. I feel like this was a wasted purchase. The dive shops were not in support of this product either. Is there any way to get a credit if I send them back??”

Helpful Report

Posted 2 years ago

“I ordered 3 sets of Aqualung Power Bands for my Slingshot fins. I only received 1 set and was charged $57.00. Each set was $19.00. I am very unsatisfied and will continue to dispute this until a satisfactory resolution has been reached.”

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Posted 3 years ago

“Still Waiting for Order hasn’t arrived! After I paid extra for 2 Day Delivery! Not Real Happy right Now!”

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Posted 3 years ago

“I have received no email confirmation of my order and no anticipated delivery date. The PayPal function on the site was not working. So far, it has not been a great experience.”

Helpful Report

Posted 3 years ago

DIPNDIVE SPORTING GOODS LLC is rated 4.3 based on 126 reviews