DIPNDIVE SPORTING GOODS LLC Reviews

Name: DIPNDIVE SPORTING GOODS LLC
Address: 6020 North Bailey Ave. Suite 4A, Buffalo
Rating: 4.31

4.3 Rating 131 Reviews

81 %

of reviewers recommend DIPNDIVE SPORTING GOODS LLC

4.3

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

7168370282

Email:

chaukin@dipndive.com

Location:

6020 North Bailey Ave. Suite 4A
Buffalo
14226

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DIPNDIVE SPORTING GOODS LLC 5 star review on 27th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't keep online information up to date. The customer service line is excellent.”

Helpful Report

Posted 1 week ago

“All was fine but..... I placed an order for a flashlight. It was confirmed and my Visa was charged. Then you cancelled the order for appaarent security reasons, later found to be unfounded. My Visa account was refunded. The problem is that I am out about $7 because the credit was for less than the original charge. That is because Visa like to make money. I spoke to your helpful agent and I placed the order again, along with another item, and all was fine. But I am out $7, thanks to your unnecessary cancellation. Cheers JIM”

Helpful Report

Posted 2 months ago

Hi Jim, we sincerely apologize for the inconvenience you experienced with your recent order. We deeply regret any frustration caused by the unnecessary cancellation and subsequent discrepancy in the refund amount. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 2 months ago

“I don't think I would ever purchase from Dip n dive again. I ordered booties and the online order software never registered my order. I had to call to ensure the order was placed. I was assured that the software would be fixed and that my order would be updated, it never was. I never got a confirmation nor did I get an email stating that the order was filled and shipped. I couldn't track the shipment either. I had never ordered from dnd before so I was freaking out thinking that this could possibly be a scam company. My order finally arrived and the booties were to big. I had to pay for the return shipping and when I finally received the new booties they were also to big but instead of eating another shipping fee I sucked it up and bought some .5 mil socks to make them fit. I could of ordered from leasure pro with free shipping and I would of recieved the product in like three days. They also pay for return shipping and will continue to do so until you have the right size. With leasure pro you get tons of communication from the time you place the order till it arrives at your front door...through out the entire process. With dnd, I was left in the dark wondering if the company was even legit. If you want to compete with your competitors you really need to step up your game. Dive gear is extremely expensive and why would anyone purchase from a company where they have to worry about their purchase through out the entire process. To much headache and risk. I've purchased from leasure pro, duve gear express, subgravity, divers supply, and more and none of them left me wondering whether or not I was going to receive the product. If dnd wants to be in this business you really need to step it up because your competition has it dialed from order to delivery. Invest in your business and get it right or just stop and get out of the online side of the business.”

Helpful Report

Posted 3 years ago

“My order still hasn’t been delivered and it’s 3 days past delivery date”

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Posted 3 years ago

“Haven’t heard from you nor have I received my order”

Helpful Report

Posted 4 years ago

DIPNDIVE SPORTING GOODS LLC is rated 4.3 based on 131 reviews