Name: Motorcycles Online
Rating: 4.14

“Received the bike a week after purchased and they say three days. waiting for the registration pack three weeks. According to the DVLA I have to register it in 2 weeks. You phone them upon both telephone lines and they say email them so you do that and the answer is "they will arrive by the end of the week", but which week?. I do not recommend this seller!”

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“Multiple problems from the start. Back break lights stopped working and bolts came loose and fell out of my throttle and exhaust before I even reached 200 miles. Badly built bike.”

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“My scooter arrived today. So happy with my purchase. The scooter is better than what I expected. Good quality and good price. Scooter arrived on time with a friendly courier who delivered it to my door. Unpacking was straight forward. Had to go to petrol station to get some fuel. Connected the battery and started first time. Done a few laps of my road with it and its very fast with good acceleration. The top box supplied is good quality and I can store my shopping and some extra storage under the seat. Only problem I had was that I tried to unlock the top box with wrong key, realised after 30min ((( the bike overall is superb and i would certainly advise anyone looking for a good buy to purchase online from them.”

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“My scooter arrived today. So happy with my purchase. The scooter is better than what I expected. Good quality and good price. Scooter arrived on time with a friendly courier who delivered it to my door. Unpacking was straight forward. Had to go to petrol station to get some fuel. Connected the battery and started first time. Done a few laps of my road with it and its very fast with good acceleration. The top box supplied is good quality and I can store my shopping and some extra storage under the seat. Only problem I had was that I tried to unlock the top box with wrong key, realised after 30min ((( the bike overall is superb and i would certainly advise anyone looking for a good buy to purchase online from them.”

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“My scooter arrived today. So happy with my purchase. The scooter is better than what I expected. Good quality and good price. Scooter arrived on time with a friendly courier who delivered it to my door. Unpacking was straight forward. Had to go to petrol station to get some fuel. Connected the battery and started first time. Done a few laps of my road with it and its very fast with good acceleration. The top box supplied is good quality and I can store my shopping and some extra storage under the seat. Only problem I had was that I tried to unlock the top box with wrong key, realised after 30min ((( the bike overall is superb and i would certainly advise anyone looking for a good buy to purchase online from them.”

Helpful Report

“My scooter arrived today. So happy with my purchase. The scooter is better than what I expected. Good quality and good price. Scooter arrived on time with a friendly courier who delivered it to my door. Unpacking was straight forward. Had to go to petrol station to get some fuel. Connected the battery and started first time. Done a few laps of my road with it and its very fast with good acceleration. The top box supplied is good quality and I can store my shopping and some extra storage under the seat. Only problem I had was that I tried to unlock the top box with wrong key, realised after 30min ((( the bike overall is superb and i would certainly advise anyone looking for a good buy to purchase online from them.”

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“once opened indicator was found to be broken and the seat has a very bad indent from where the packaging was so tight ..have spoken to direct bikes and they don't want to know said I should of checked at delivery time..as it was delivered to my parents as I wasn't at home they didn't get asked to check and it wouldn't of been possible as it was in a heavy metal frame and secured in place with metal tie wire ..and would of been to heavy for tem to move as they are pensioners ..direct bikes have basically said tuff and don't want to know ..so beware if u are thinking of buying from this company”

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“Great looking scooter. Good value.”

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“got my scooter delivered last week. amazing for the price. very happy customer, thank you ))))”

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“Originally the bike was 6 weeks late and in the end I had to order a different model as the one I had ordered was never going to arrive. A year on I have paid £80 for a service but now things are going wrong and I have had to pay £60 for mobile mechanics twice - who is not mobile I had to travel a long distance with a faulty bike to see him. The bike is still not working and I am very out of pocket. No one will touch the bike as it is Chinese”

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“hi, have received my bike last month. it arrived on time in good packaging. the driver even helped me move the bike on to my drive :) lovely looking bike, it didn't start first time, then i read the instructions! held the break in and hey presto started up. smooth sounding engine. took for a spin. no issues. after 1 month of riding back and forth to work it has been a real pleasure. i think it was very good value for money and quite economical to run. i broke my wing mirror off last week, drove to close to a parked car :( ordered the part and it arrived nice and quick and back on the road. i am happy customer”

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“Ordered a 125cc from Direct bikes, delivery they turned up with the wrong bike and was a week late, chasing and chasing these guys and all false promises. The bike never came after 3 months waiting, asked for a refund and still waiting for it. Excuses excuses, we are so angry at these guys, please avoid these string alongs. You will lose your money and never receive a bike. Try other uk websites, read reviews 1st.”

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“bike arrived seriously damaged, i refused delivery, they wont answer my calls or e.mails, now i'm £884 out of pocket, and forced into trying to recover my loss in court,”

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“I placed a order for a 125cc scooter and paid for delivery within 3 working days. after 7 days I called to enquire where my purchased bike was I was told that the bike would not be available until next week via email even though the person I called stated it would be delivered either today or tomorrow. After they stated I would not be delivered until the following week I decided to cancel the order on which I was CHARGED for delivery even though I never received the item. £80 charge for not receiving the item due to direct bike messing me around with delivery. Do NOT by a bike from these. They Think they are above the law. outrageously bad customer service”

Helpful Report


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Motorcycles Online Reviews