Discount Cream Reviews

Name: Discount Cream
Address: 1 South Caldeen Road, Coatbridge, South Lanarkshire
Rating: 4.81

4.8 Rating 2,965 Reviews

96 %

of reviewers recommend Discount Cream

4.8

Based on 2,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01142721136

Email:

support@yorkshireproducts.co.uk

Location:

1 South Caldeen Road,
Coatbridge
South Lanarkshire
ML5 4EG

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Discount Cream 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my order - called them only to be advised they would contact me with an update. Was supposed to be delivered (paid delivery) last week on Thursday at the latest and still nothing”

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Posted 1 year ago

“Half of the chargers I've used so far had little to no gas in them I think I'll find another supplier next time”

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Posted 1 year ago

“I paid for next day delivery with DPD. My parcel was delivered by FedEx two days late and my query was not resolved via the online chat.”

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Posted 1 year ago

“Payed for next day delivery, a day later they said it'll be here tomorrow. Cancelled my order and still waiting for refund.”

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Posted 1 year ago

“We've been waiting for a delivery 10 days. Two phone calls and two voice messages left and no answer. Still waiting for an answer or solution.”

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Posted 2 years ago

“not happy. ordered syrups came broken didnt get anything on time. customer service didnt even get bck to me. feel like ive been scammed”

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Posted 2 years ago

“Crooks parcel company loses your parcel and you have to wait until they find it to get refund”

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Posted 2 years ago

“Got banned from ordering for accidentally ordering too many when I didn’t know the orders had gone through”

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Posted 5 years ago

Hello, We are very sorry you do not believe you have received the best possible service. We always strive for every customer to have a pleasant experience with us. However upon looking into this for you I can see you placed an order for an amount that is marked as Trade on the website, unfortunately as advised within our terms and conditions it does state all orders are analysed before we are able to dispatch. As you ordered an amount deemed unsuitable for Homeuse purposes it is our responsibility as distributors to ensure the goods will be used correctly and any amount placed on an order cannot be amended as we do not allow reductions on quantities . If you are still not happy with this decision you are more than welcome to provide a rebuttal to management by emailing help@onlineorder.direct. Kind Regards Yorkshire Products Ltd

Posted 5 years ago

“Absolutely awful customer service don’t order from here!”

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Posted 5 years ago

Hello, We are very sorry you do not believe you have received the best possible service with. We always strive for every customer to have a pleasant experience with us, since you have not left us a 5* review a member of the team will be in touch to obtain further information on how we can resolve the issues you have had. If you wish to contact us please email us on help@yorkshireproducts.co.uk. We hope to see you again soon! Kind Regards Discount Cream Team

Posted 5 years ago

“Need to enter the real world.”

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Posted 6 years ago

Hello, We are very sorry to hear that you were unhappy with the experience you have recently had with our website. We have held an internal investigation into this matter and have concluded the following: due to the companies terms and conditions on purchasing pressurised gases, there are Order Analysis that must be conducted before an order can be processed before dispatch: this is stated at the checkout and in our terms and conditions. Due to the volumes purchased, evidence of the trade referenced in the checkout was required before processing however it was unable to be provided by yourself and this is why the order was cancelled and refunded back to you. If you are able to provide the details required for the purchase, please do get in touch and we will be more than happy to re-assess this for you and as a gesture of good will, we will be happy to provide Free Delivery and a Free Gift if the order is successful once the Order Analysis has been conducted. We sincerely apologize for any inconvenience this may have caused as customer satisfaction is one of our top priorities as a retailer however we hope you understand that internal policies and procedures must be followed as required by law. Kind Regards Laura Slack Customer Service Team Leader

Posted 5 years ago

“Was told it would come before 1pm on a saturday. Then the advisor was very rude to me. My dinner party was ruined!”

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Posted 6 years ago

“Bad customers services”

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Posted 6 years ago

Hello I do apologize about the issues you have experienced with us. I have looked into the order and I can see that the couriers lost the parcel so a claim was raised for this. Upon looking into the claim I can see that Parcelforce managed to locate the parcel and return it to ourselves, which was then resent back to you. As an apology for the inconvenience this has caused I have refunded you the delivery cost that was paid for this. We'd hope you give us the opportunity to supply to you again and would like to offer you a free gift as well as a 10% discount on your next order. Please contact help@yorkshireproducts.co.uk. Kind Regards Discount Cream

Posted 6 years ago

Discount Cream is rated 4.8 based on 2,965 reviews