“It has been 2 weeks & while checking the track order, I see the link to your web page & contact info brings up a broken link. I don't know how to contact you about my order. Will it ever ship?Did you go out of business? It seems I will need to contact my credit card co as you took the $ when I placed the order 7/24/25 & now I am left hanging. Very disappointed & will run out of my needed suppliment recommended by my ND before I can reorder with Wellevate & receive. Not to mention $135.81 or more spent while I wait for it to be credited hopefully, on my nex tcredit card bill.”
“It's been five weeks since I ordered and I have not gotten my order, nor have I gotten a refund. Do not ever order with this company. They do not answer their phones and do not answer their email. Zero customer support. Going to report this to my credit card company now.”
“I'm very disappointed that I have not received my order and can not reach anyone by phone. I will call my credit card company to stop payment on this order and file a complaint with the Better Business Bureau. This is not acceptable.”
“Similar complaint as others. Placed an order on 5/25, was immediately billed on my credit card, and have not received the product. Have tried to call numerous times and the phone just rings and rings. Horrible business practices.”
“I'm still waiting for my product. They said it would ship within 2-4 business days. That was over a week ago. They also said they'd send an email when it shipped. I've heard nothing. I contacted the company but haven't heard anything back. I will not do business with them again.”
“I ordered selenium you trying to tell me some other vitamins are the same I wanted some other vitamins I would order them. Your local in Vegas so when I get my refund from the bank I'll probably just drop off the other vitamins that you sent me.”
“Awful and rude customer service. I asked where my order was after one week and received an email canceling my order saying "Your order has been cancelled. I don't want to hear from you again". Hysterical. Avoid them”
“Ordered item, was wrong item tried twice to return it 1 x by email 2nd x by phone but no one returned my email & person I spoke with stated he would get return label started yet to receive it. Do not purchase from this company.”
“I ordered and paid for two bottles of 180 capsules of allerease. You sent two small bottles. I emailed and phoned you. You assured me you would send the correct order. You never did. I am now cancelling the order and the subscription and I expect a full refund.”
“I won’t buy again. It took over a week to ship. They won’t answer phone or email and they don’t tell you up front how long they take to ship. They add it to your email receipt to say 1-3 months to ship. I’d give them a big fat 0 not even a 1”
“I placed an order for a supplement. 45 days later I had not received a shipping notice. I tried calling them multiple times but no answer, no recording. I posted a fraud alert with the credit card company. 30 days later I received a fraction of the original order with no other explanation”
“Cancelled my order because after almost 2 weeks after placing my order, it still didn’t ship. The gentleman I spoke with on the phone to cancel my order gave unsolicited advice as to what I ordered and wanted to cancel. I don’t need his opinion as there is a specific reason for using this particular brand for my dog.”
“If I were you I wouldn’t order from here I ordered in the 6th today is the 19th and still haven’t even got a tracking number for my order I called and nobody answered I have no idea where my package is or when I will receive it”
