“It has been 2 weeks & while checking the track order, I see the link to your web page & contact info brings up a broken link. I don't know how to contact you about my order. Will it ever ship?Did you go out of business? It seems I will need to contact my credit card co as you took the $ when I placed the order 7/24/25 & now I am left hanging. Very disappointed & will run out of my needed suppliment recommended by my ND before I can reorder with Wellevate & receive. Not to mention $135.81 or more spent while I wait for it to be credited hopefully, on my nex tcredit card bill.”
“It's been five weeks since I ordered and I have not gotten my order, nor have I gotten a refund. Do not ever order with this company. They do not answer their phones and do not answer their email. Zero customer support. Going to report this to my credit card company now.”
“I'm very disappointed that I have not received my order and can not reach anyone by phone. I will call my credit card company to stop payment on this order and file a complaint with the Better Business Bureau. This is not acceptable.”
“Similar complaint as others. Placed an order on 5/25, was immediately billed on my credit card, and have not received the product. Have tried to call numerous times and the phone just rings and rings. Horrible business practices.”
“I'm still waiting for my product. They said it would ship within 2-4 business days. That was over a week ago. They also said they'd send an email when it shipped. I've heard nothing. I contacted the company but haven't heard anything back. I will not do business with them again.”
“Placed order for quantity of 3 May 1st of the Restorative Formulations Mitochondria Nutrition PQQ. Package arrived May 12th and I am disappointed that you use Styrofoam packing peanuts. These are not good for the environment.”
“I ordered selenium you trying to tell me some other vitamins are the same I wanted some other vitamins I would order them. Your local in Vegas so when I get my refund from the bank I'll probably just drop off the other vitamins that you sent me.”
“Ok but I had to call to receive 5 of the 8 bottles ordered...and still it was about 4-5 weeks to receive the order from the placement time. I stated when I called that I needed the product soon due to travel. I am lacking 3 of the bottles. Too much stress and effort to get the order. The man was nice, but that did not resolve the issue. Not to mention, the card was charged immediately despite the delay in shipping and lack for producing the full order. Not sure if I will receive the last 3 bottles or not.”
“Awful and rude customer service. I asked where my order was after one week and received an email canceling my order saying "Your order has been cancelled. I don't want to hear from you again". Hysterical. Avoid them”
“Ordered item, was wrong item tried twice to return it 1 x by email 2nd x by phone but no one returned my email & person I spoke with stated he would get return label started yet to receive it. Do not purchase from this company.”
“The product is good I love it but the shipping took forever to get here I wanted the package for my mother who lived overseas and the person who supposed to deliver left me so now I don’t know what to do the mail arrive almost two weeks after the purchase that hurt my feelings”
