Distillersdirect Reviews

Name: Distillersdirect
Address: 16 Kernan Drive, Loughborough, Leicester, Leicestershire
Rating: 4.94

4.9 Rating 640 Reviews

99 %

of reviewers recommend Distillersdirect

4.9

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Distillersdirect 5 star review on 9th April 2025

Philip Saven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair prices and well-packaged, plastic-free, efficient delivery”

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Posted 1 month ago

“I am still waiting for my order no 1235115 to be deliver I have l have emailed yourselves but had no reply have requested a full refund”

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Posted 1 month ago

Hi Robert Thank you for your review. We sincerely apologise for the delay in receiving your order and the lack of communication you experienced. We understand your frustration and are pleased that the issue has now been resolved. We are working to improve our processes to prevent similar situations in the future and appreciate your patience and understanding. - Katie

Posted 3 weeks ago

“Damaged goods as part of the order. Swift resolution, excellent customer service. Great company - will use again”

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Posted 1 month ago

“It arrived when said and a lovely thank you card as well which I thought was a lovely touch . I will definitely be buying from them again .”

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Posted 1 month ago

“Was asked to pay for next day delivery, and it did not arrive next day. So why did I pay extra for next day delivery?!?”

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Posted 1 month ago

Hi Himesh, Thank you for your feedback, and I’m sorry to hear about your frustration. I’d like to clarify that our cut-off time for next working day delivery is 12pm. Since your order was placed at 2pm on 26th March, it was processed on the following day, 27th March, and subsequently delivered to you on the 28th, which is indeed the next working day. We do make an effort to notify customers of this cut-off time at the checkout, and I apologise if this wasn't clear. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. - Katie

Posted 1 month ago

“Always brilliant and quick service.”

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Posted 2 months ago

“Finding the products I needed was easy, the purchasing process was smooth and delivery on time with no issues. Many thanks”

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Posted 2 months ago

“Very good customer service, very quick delivery and great selection. Can’t ask for more”

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Posted 2 months ago

“Just received another great delivery from Distillers Direct. Extremely wall paced & delivered on time. They have a good product range with great service, which is why I keep going back.”

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Posted 2 months ago

“It was difficult to find this Madeiran rum online so firstly thank you. Just returned from Maderia where this item was 21.90€ so a bit expensive at £38 including postage. Can't fault the service or the very nice touch of including a hand written card of thanks and sweets from Craig & Anna. Having now sampled this and comparing it with the 6 year old version it's nice, different, but definitely sippable. Would use DD again when looking for something special, Cheers 🍷”

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Posted 2 months ago

Hi Stuart Thank you for your wonderful 4-star review! We're so glad we could help you find this special Madeiran rum and appreciate your feedback on the pricing, service, and the rum itself. We strive to offer unique products and excellent customer care, and we're thrilled you enjoyed the personal touches and found the rum sippable. If there is anything specific that we could improve upon to make your experience even better next time, please do not hesitate to let us know. - Katie

Posted 3 weeks ago

“Has the products I want. Great service.”

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Posted 2 months ago

“Very impressed with the gin and glass in a very smart box. A great present for my nieces 40th birthday. Thank you.”

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Posted 2 months ago

“Excellent service again thank you”

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Posted 2 months ago

“Very easy and straight forward and get exactly what you order.”

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Posted 2 months ago

“Good good good..”

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Posted 2 months ago

“Good good. Good. Good”

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Posted 2 months ago

“Excellent delivery all on time. What was ordered was first class, would definitely use Distillers Direct again in the future”

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Posted 2 months ago

“Good price & service. Also my bottle was delivered really well packaged which is a refreshing change compared to other online sellers,”

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Posted 2 months ago

“Purchased twice now from this seller. Competitive prices and great products )the limoncello is the best I've tried from numerous sellers) It feels to me they deliver a person centred customer experience. Great communication and updates on their speedy delivery”

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Posted 2 months ago

“Always have good deals and a reasonable price. The delivery service is excellent. There is an extensive selection on most spirits and lots of new ones to try.”

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Posted 2 months ago

Distillersdirect is rated 4.9 based on 640 reviews