“Business could be improved by stocking more of sizes 18-20. They sell out continuously before other sizes due to the lack of stock and belief that plus sizes are profitable. Launching collections with these sizes included from the start would also be a better move, than making your larger sizes wait months to get maybe 1 or 2 items from a newer collection due to not making every item in those sizes. The offerings have increased, but not as quickly or as plentiful as the straight sizes offered. Prices also could be a bit lower and more competitive. The quality of the items don't justify the prices, as premium materials and craftsmanship are not being utilized to justify the price points that have been set.”
“Die Sachen waren in Ordnung, habe auch Zero schöne Teile behalten. Retoure jedoch auf eigene Kosten und aufgrund Größe und Gewicht ein Preis von über 20€ für den Rückversand. Würde demnach nicht mehr dort bestellen...”
“Mixed review, my parcel went missing and I spoke to a lovely lady on the phone who whizzed a new order out for me next day delivery, excellent! In the meantime royal mail delivered my original order, great. The dress was lovely, long, flowers, great fit, however, I washed it at 20 degrees (label says 30), flat dried as instructed, and it shrunk! This is the 2nd time I've brought a dress from here that has shrunk, I'm not impressed! Side by side comparison in my pics. The shrunk dress still fits, however it's now much tighter and shorter. Quite annoyed, to say the least.”
“Placed and successfully paid for an order for two items - only to be told the nova frog midi skirt was actually out of stock and that I was to be refunded for it instead. Quick reply from customer service. My only concern is that once said skirt comes back into stock, I'll be expected to pay the non-sale price as opposed to the price I (again, successfully) paid for it in the original order.”
“Postal service is really speedy, but the item I bought for my size 8 daughter arrived much more like a size 4, I then exchanged for a 10 and it would still fit a child. Now I've run out of time beofre her birthday to put it right by ordering a 12 (which again might be too small) so will have to wrap the 10 up for her and explain what's happened and that I'll exchange again.”
Hello Jo,
Thanks for your review.
I am very sorry that you have faced issues with the sizing of your items from us. This is not something that we expect to happen.
Would you please be able to contact our Customer Experience Team via our online webform if you have not already done so with some images of the items if you have them and then we can take a further look into the issues you have reported?
