"I recently purchased a DJI Air 3S directly from DJI's official website, anticipating a straightforward purchasing experience. Unfortunately, my experience has been extremely frustrating due to DJI\u2019s lack of transparency regarding international shipping procedures.\r\n\r\nMy order was unexpectedly shipped from Hong Kong, a detail not clearly communicated at checkout. Consequently, my package has been held by customs, with FedEx requiring sensitive personal documentation (such as EIN, SSN, VAT, etc.) for clearance. DJI initially provided misleading assurances, claiming all necessary documentation had been submitted and delivery was imminent. It was only after personally contacting FedEx that I discovered the need to supply my sensitive personal information.\r\n\r\nUpon further inquiry, DJI admitted awareness that orders over $1000 from overseas often encounter customs complications. Yet, this critical information is not transparently disclosed at checkout or anywhere clearly visible on their site, leaving customers uninformed and unprepared for potential delays and documentation requirements.\r\n\r\nI strongly caution anyone considering high-value purchases through DJI to thoroughly consider the potential for unexpected customs delays and requests for personal information. DJI urgently needs to correct this misleading practice by clearly disclosing these potential issues during the ordering process. Until they do, potential buyers should proceed with caution."

"Manufacturing defects on Remote RC N1. Reported issue with like-new and they refuse to inform pricing to replace or to even acknowledge they have a problem. Can't stand to think I paid for a \"Pro\" drone and this is how it ends."

"Do not buy DJI Mavic. The gps system in these drones are faulty and sometimes loose the ability to return back to you. I had this same problem on a recent trip to Svalbard and it caused drone to stop being responsive to left right, or front back controls. After 43 minutes, the drone ran out of batteries and crashed into open water and could not be recovered safely. DJI is aware of the problem but still not provide an explanation or a replacement or a refund. Now, their service team won\u2019t reply anymore. I recommend using a third party company for drone purchases until DJI can figure out this error with their products."