“Purchased a DJI FPV controller direct from DJI store on the 30th September 2024. On the 3rd October I had a notification it had been delivered, which I knew it had not.
Spent the next weeks trying to get the courier to re-arrange the delivery, only to find it had been lost somewhere between DJI and DHL.
Raised it to DJI on the 22nd October and made it clear that the issue was between them and DHL and they was to send a replacement or refund my money .
I filled in claims forms and sent emails weekly expressing my dissatisfaction and gave them a cut of date when i would use Section 75 claim.
DJI does not value its customers and does not care for its legal responsibilities.
I have waited over 2 months from ordering my controller and have now been forced to make a Section 75 claim.
I love DJI products but will never order from them directly again.”
“Do not purchase the Mavic models from DJI. There is a manufacturer error in their remote which causes the drone to loose control in all directions but up and down. DJI is aware of this error. I ended up loosing my drone as a result of this error and reported it to the service team but they are continuing to give me the runaround. It seems as though this is a common problem which they are aware of. They have not done anything to resolve this manufacturer error nor have they admitted to the problem after reviewing my flight data and they have not come up with any conclusions or resolutions after 4 weeks of email exchanges. Do not spend money with DJI”
“I highly recommend to any seeking a drone, avoid buying from DJI. DJI Mavic Pro models have a glitch in their control system which DJI is aware of but refuses to admit or attempt to correct. My drone’s control system failed resulting in losing my drone on the third flight. DJI has reviewed my flight history and realizes that there is a manufacturer error but refuses to comment. Instead, the customer service team has been bouncing emails back and forth for over a month without any resolution. DJI quality is not what it used to be and their customer service is almost non existent now. Save your money and avoid investing in products from DJI which are now being designed for profitability, not reliability.”
“Do not buy DJI Mavic. The gps system in these drones are faulty and sometimes loose the ability to return back to you. I had this same problem on a recent trip to Svalbard and it caused drone to stop being responsive to left right, or front back controls. After 43 minutes, the drone ran out of batteries and crashed into open water and could not be recovered safely. DJI is aware of the problem but still not provide an explanation or a replacement or a refund. Now, their service team won’t reply anymore. I recommend using a third party company for drone purchases until DJI can figure out this error with their products.”
“I ordered a DJI Osmo Pocket 3. The company(DHL) delivered it to the wrong address, I contacted the the company and they denied the claim. The customer service is trash and the don’t refund you if delivery goes wrong. And this is how I lost £500 easily. If your reading this try avoid this company because things are likely to go wrong and they won’t help you at all.”
“As I do love DJI products. Customer service is awful. I bought an Oem battery on Amazon new in package used it 2 or three time then it wouldn’t charge anymore. I called customer service and gave them the serial number on it and they told me it was still under warranty here is your shipping label. After sending it in they tell me it is a factory battery not manufactured in the United States. How did they not know that before I sent it in with the serial number. I could have sent it back to the seller had I done that first but they told me it was under warranty to send it in. So after sending it to them I lost my window to send it back to the seller so they tell me there’s nothing they can do. None of this was my fault. I tried doing the right thing by just contacting to manufacture instead of the seller. Ski customer service would not help me nor give me anyone with authority to talk to. It’s not right there is no way for me as a customer to know I was buying a battery at full price that was not manufactured in the us or that it would matter anyway. Very unhappy customer. They are sending it back to me to use for a paper weight now. Wouldn’t be such a big deal to me if it was a $20 battery but these things are $200.”
“They don't tell you that if you are in Canada. That the innocent looking "1800" number will bill you roughly 90 cents a minute to have the pleasure of putting you on hold. If it wasn't for the polite tone I would think this is a pretty dishonest side hustle billing your current customers. A tech issue that would be very easy to sort out in other companies. Companies that I have spent lessmoney with. Extra $50 on my bill and still no solution. What gives DJI?”
“As someone who has owned a lot of different kinds of drones throughout my childhood, the DJI Mavic Mini 2 was by far the best. Flying drones has always been an interest to me and I have owned quite a few. For someone looking for a drone, the DJI Mavic Mini 2 is the way to go. This drone, made by DJI, features very easy controls, a decent battery life, and outstanding photo quality taken from a distance.
The first thing I noticed after using it was how simple the controls were. All you had to do was plug in your phone and you can see everything it sees in real time. Then, the actual controller had two joysticks: one for height and the other for distance. The front of it had a knob to adjust the camera, and two other buttons. These buttons can take a picture or start/stop a video. As opposed to other drones I have had, it was not touchy and was very steady while in the air. The live feed from the drone to your phone is very impressive too, which helps you see where you're going while flying from a distance.
Secondly, the DJI Mini 2 has a pretty solid battery life. When I fly the drone, I generally don’t use it for long periods of time. Most of the time, it is to capture a sunset or go over to a lake with geese. Given this, I rarely fly for more than 20 minutes, and in that case the battery is not a problem. However, once it gets below 40%, it starts to get laggy and not very responsive to the inputs I make on my controller. This doesn't happen often to me because I don't fly it for long periods of time, but if you think you would, this is a problem. Lastly, the drone comes with a charging plate that is magnetic and is protected by a plastic pod, which gives it a very unique and cool look. It also charges fairly quickly which is good for using it throughout the day. Overall, the battery life is not a problem unless you use it for an extended period of time.
Finally, the Mavic Mini 2 has good camera quality from far away, but close up is weak. The good thing about having a good camera from a distance is that most of the time you will be taking pictures of a sunset or a cool view. When this is the scenario, this drone is almost perfect, while you can adjust the knob to go left, right, up, and down in order to capture a very pleasant photo. However if you were planning on using it for close up pictures of deer, the quality of the photos close up has a pretty low resolution. For example, while taking a family picture while at a party we wanted to take a picture from a new, higher angle. At first the pictures looked alright, but after zooming in, it was slightly pixelated and blurry. Given this, if you are looking for sunset pictures, I highly recommend this drone. However if you would like close up pictures or portraits, a different drone would be a better fit.
The Mavic Mini 2 has a very good battery life, is extremely simple to control, and has decent photo quality depending on the view. I would recommend this drone if you want to see sunsets and other distant views, but not for close up photography. Overall I really enjoy this drone and I have no regrets buying it because of these qualities.”
