“Very Very Poor Service,
Ordered a Civivi of the spec I wanted and recieved a knife of the same make and model but was £25 quid cheaper.
Have opened a case with the bank due to incorrect item being received.”
“Took payment, no confirmation sent, no dispatch or tracking.....item not received.
Ignored 3 written attempts at contact regarding order. Started a PayPal dispute with them, and hadn't the decency or professionalism to respond to that either.
Disgraceful customer service.”
“Seems they don't like negative reviews. I left a review of a product I purchased "£15 Mystery Box" and it said that it will be reviewed by administration, it has been 48 hours and has not been accepted. It seems I cant find any reviews that are below 4 stars on there site, but I have no problems finding negative reviews elsewhere (like this site).
I personally would stay away from this site. Also my review just said that I don't think the mystery box was worth it, as the total cost including shipping was £19.95 and the total cost of the knives i received where £19.90 and they say "You could receive 1 item or several items valued above the price of the selection."”
“I wouldn't bother , they may have cheaper options for some things on there but the customer service is terrible.
And also if you cancel your order they take 20% as an admin fee just to let you know”
“These knifes have been sold to murder children, this company should face charges and be sentenced as accomplice and take some blame for there actions. What of sick human being sells things like this”
“Reviews saying received way more than the cost of the mystery boxes are nonsense. Paid £50 and the contents going by their own prices added up to £51.89. If people knew the cost difference was so little no one would buy them. Disappointing and pointless”
“Its a scam. Ignore the generic star reviews. Ordered a knife, got no confirmation or update. When i contacted them days later, they said they couldn't find me on electoral role (which I'm on) and they need my id. Still haven't received anything after suppling id. Avoid this place”
“Asked for ID and provided it straight away. 2 days later and no response to my emails and no change to order status. Paid for express delivery and not even a reply never mind shipped. I’d take a refund if it’s going to be like this but how if they won’t reply! I’d avoid”
“Ordered one of their more expensive EDC knives as a present and paid for Express Priority 1-2 days delivery.
I sent photographic evidence of age that Adam confirmed as acceptable the same day and stated that my order would be processed immediately.
One week later and still no delivery, no communication and no change of order status on their website, or within my account.
Strangely, my son has received his ordered items 4 days ago and he did not pay for Express delivery.
I firmly believe that my money was accepted via PayPal, along with the £7.00 delivery, for an item that immediately showed as 'Out of stock' and seems as though it was already out of stock at the ordering and payment stages.
Paypal have now stepped in, as I requested a full refund from Adam and then Mark at DNA Leisure but still did not receive any form of response from this company.
All of my other orders from many different companies all over the UK, made the same day and a few days later, have already been received, so COVID-19 can't be used as an excuse within the Luton area.
I originate from Caddington and have relatives in Round Green and their deliveries and postings are not affected at this time.
Sorry but I'm in my 60's and this is the first time that I've ever felt the need to review any company in this manner.
Customer Service = 'buyer beware'.”
