“Currier from Shiply ruined our £1,200 Samsung fridge/freezer - refused any communication. Shiply didn't act on this info and are therefore not a safe market place to select a courier. Said they would investigate all his fake feedback but didn't. also contacted feedback supplier and they didn't act. Left him bad feedback , like hundreds of others, and he simply wiped it off so what good is this service when he can manipulate or wipe clean any feedback he doesn't like. This all wants looking into. HAD TO PAY CASH UP FRONT - WONDER WHY.”
“Let down by UKorGlobal, was told 72hrs, it took 8 days, if that is the type of courier that uses your site, and you let it, I doubt if I will contact you again.”
“This is the 1st time I have used the service & it hasn't been the best.
The 1st quote that I accepted & paid the deposit was an absolute disaster. I contacted the courier several times by e-mail, text & voicemail who still to this day has not communicated back.
I contacted Shiply to resolve the issue. The answer I received was we cant get hold of the courier either & kindly re-listed my item.
The 2nd quote was for a lot more ££££ but was the best of a bad bunch. As it had been so long now to arrange the collection I feel that I have messed the seller around who I have bought the item from. I was unable to go elsewhere as I wasn't provided a refund for my deposit paid only Shiply credit which I needed to use on the next chosen courier.
The Shiply website is also confusing & not very user friendly. My item is listed as being collected by the 1st courier who I had problems with & the 2nd courier????
Not sure if I will use the service again?? I will wait to see how long it takes for my item to arrive.”
“Items still not collected. Tried to contact Shiply to arrange an alternative delivery company, waited for over an hour on hold, gave up and now waiting for first company to arrange collection and delivery again.”
“first courier hopeless had not arranged after 2 weeks second courier arranged to drop off wed did not contact tillthursday that driver had been invoked in accident on friday so they would not have picked up on wed all shiply did was realist when i contacted them .Awaiting 3rd quote nearly a month having passed from acceptance of first quote”
“It took many emails to sort a mutually acceptable date.
Delivery was delayed for two days...this caused worry/inconvenience and more phonecalls etc.
The price went up at the last minute although it still showed a much reduced price on the website.
The guys who eventually came were good..polite and efficient.
I believe that they were given extra work to do on the way back to Herefordshire...this caused the delay in delivery which was not satisfactory.
I received an email apologizing.”
