“It was easy to book a courier with Shiply. I found my subsequent contact with the courier difficult, because payment was asked for on collection whereas I had thought it was payment on delivery to me. We were communicating by text and I found his manner rude, and said so. We got over that, and the sofa was delivered but without 24 hours notice of delivery. If they tried to contact me, I did not receive the message, and when contacted by the driver we had to stay in and nearly miss a personal engagement. The driver may have called me earlier but I could not understand his English and had to end the call, thinking it was a sales call. Not brilliant service - I would suggest contacting the client by phone at all times rather than using text, and trying to remain polite however busy they are.”
“Arrived very late, trouble with their van. A phone call would have been good, so we did not have to wait around so long. They made huge efforts to deliver the item and did so late in the day. To their credit, they kept us informed once they had picked up the parcel. My impression is that they are a young company, trying hard to get things right. Good luck to them!”
