“Worst experience ever goods arrived after being told five times they were on there way.when they finally arrived they were so badly damaged I will have to be french polished they must have been left in a very damp warehouse. Will think twice about buying fro ebay again. Over the years I have never been so annoyed with anyone as I have been with this company. Ron beagan.”
“Used Shipley many many times .never have I experienced anything like this.was given five delivery dates from shippers before goods arrived scratched and dented it cost me a fortune for delivery and phoe calls to try and retrieve my stuff .most upset. Ron beagan.”
“Items got collected as planned but then went missing two days later though I was told my items had been delivered&signed for. Very poor service from John Jones couriers!”
“I was disappointed after choosing a quote to have the company come back to me and say that the price for the conservatory that I wanted collecting was not enough as they though it was only one piece so I paid £13.00 to you for no service as I did not get the item transported and had to make my own arrangements.
I was told by the company that I could claim my money back from you.
I would like a return of my £13.00.”
“Booked a courier who then called to say that he couldn't make it. Then booked another courier - he called to say he couldn't make it. Why do they quote if they can't deliver?Urgent delivery so had to use a local courier at greater cost. Applied to have my deposit back, heard nothing.”
“HOW IS NEGATIVE FEEDBACK FOR COURIERS REMOVED ON THE SHIPLY WEBSITE, THIS MUST CONSTITUTE FRAUD AS IT CONS PEOPLE INTO THINKING A SPECIFIC COURIER HAS GOOD FEEDBACK? MY RECENT NEGATIVE FEEDBACK APPEARED FOR A FEW HOURS, THEN SUDDENLY BECAME "CONTRACT CANCELLED BY PROVIDER OR CUSTOMER" . I WONDER HOW MANY OTHERS HAVE EXPERIENCED THIS?”
“Driver managed to almost wreck a nearly new Samsung fridge/freezer. Not secured in the van. Was laid on its side sliding around on the floor on a blanket! could not contact them by phone text or email. SHIPLY could not contact them either, but in an email have washed their hands of the affair today anyway (this does not speak well for them!). The sellers said that the driver was VERY rough loading the unit. This has been a very bad experience, have not yet decided whether or not to take legal advice. We are not faddy people and would have expected a scratch or two but the damage inflicted by these people has to be seen to be believed. Will be looking elsewhere for future transporters!”
“I would not recommend using Shipley's to anyone. After paying my deposit and waiting 8 days I heard nothing from the currier. It was impossible trying to get through to Shipley's on the phone. I made 2 calls and waited between 30 and 50 minutes and gave up not speaking to anyone. I finally got the currier to answer a call who said that they had not received my job from Shipley's. The currier was very helpful but the service from Shipley's is extremely impersonal. My item was never picked up and I had to hire a van and collect it myself. I am now trying to get my deposit back which is also like dealing with robots. It is a very "is there anybody there" set up.”
“courier failed to collect item at his specified day and time
window [x4 hour slot, although locally based to the seller]
and he wanted to revise delivery date but cancelled instead”
“Your website is serving as a conduit to perpetrate fraud by transporters especially one Lescot43 or so. He took a job to pick up a multideck chiller from Norwich to sheffiekd fo £165 on the 16th oct. On that faithful day he turned around and i gave him the wrong post code as such he is going to charge £15 more. He claimed he got there and called me he needed more £80 and later £100 to hire forklift and man labour to lift the chiller. I reneged and advised him to use his own money as i was prepared to reimburse him as he delivers to me. He claimed he had no money after a long while- he threatened to call off my job. After two hours, i tansfered £100 into his account as i was desperate to have the chiller delivered. Immediately, he got the money £202 in all- the only message i got from him was the chiller could not fit into his van. My questions are
1.At what point did he realise the chiller could not fit into his van
2. There is no evidence yo suggest he even went there
3. What did the fork lift move and into where that he demanded money for.
4. I have not heard from the seller either. I hereby ask for the immediaterefund of £202. Thanks
Alaoma”
“Awful company.
Their feedback systems are fundamentally biased to manipulate positive reviews of the transportation providers on Shiply and of Shiply on independent review sites.
On Shiply, you read the reviews thinking that they are an honest assessment of a transportation providers previous jobs. But actually, if the transportation supplier cancels the job or does not return calls, emails, texts (as happened in my case), then Shiply will not let you leave feedback because the transaction did not complete. This is despite the fact that you have already paid Shiply a fee. So you cannot warn other users that the transportation provider is poor.
Then if you try to leave a negative review about Shiply, they will contest it by saying that you weren't a customer. Again they will ignore the fact that you have paid them some money and will just say that the job did not complete.
So don't believe the positive reviews about Shiply. And don't believe the positive reviews on transportation providers on Shiply's website. This is a fundamentally flawed business model that could be so much better if they were 100% transparent and honest. But they are not.”
“booked a item to be picked up tuesday, but courier did not come until wednesday late afternoon and delivered the item to our customer at 10.20PM. Customer was very angry about this.
no communication as he did not pick up our phone,
also very disappointed in shiply for hiring these kind of unreliable couriers and courier and will not recommend to other business partners who are also in the same trade.
thank you”
“I booked this via shiply and the person whose quote I accepted via shiply answered he would collect the three items for £100. He turned up in a car to collect 3 pieces of furniture and pushed them into a car.
I wonder whether Shiply know that this is going on because there would not have been insurance cover for transporting furniture in his car”
“Had my coffee table picked up on the 1st October and it's still not been delivered!! Courier not responding to my texts or calls !!!! Tried phoning you but was on the phone for 25 minutes !!!! Still no answer, very disappointed please call me on 07908080580”
“We had problems with our first delivery company. After nearly two weeks of problems we decided to use another company from Shiply and everything went very well.
We still haven't received the deposit back from Shiply from the first delivery. Shiply asked us to write 250 words 'why' we want to change the company. They also asked us to write 250 words 'What Shiply could do better' in order to claim the deposit back.
I think it is a total joke to ask somebody to write that much. At the end of the day we only wanted to have a table picked up and delivered.”
