DoggieGadgets.com Reviews

Name: DoggieGadgets.com
Address: Blue Tower MediaCityUK, Salford
Rating: 4.29

4.3 Rating 315 Reviews

83 %

of reviewers recommend DoggieGadgets.com

4.3

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email

Visit Website

Email:

hello@doggiegadgets.com

Location:

Blue Tower MediaCityUK
Salford
M50 2ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get it to pair with WiFi at all & have a flashing red button come up which tells you nothing about it 😢”

Helpful Report

Posted 5 years ago

Hi Helen, I am sorry to hear you're having problems with the camera, the camera should connect over 3G/4G or WIFI for you to be able to watch your dog whilst you're out and about. I can see we have communicated with you over email to try and resolve this and sent you some returns information. Please let me know if I can help any further, I hope to hear from you soon so I can help in any way possible.

Posted 5 years ago

“Very poor postage waiting on an itiem still to be delivered after 20days to ireland”

Helpful Report

Posted 5 years ago

Thank you for leaving a review, I am sorry your item didn't arrive as quickly as expected. I have sent you a private email which contains your tracking number, the Royal Mail have tried to deliver but nobody was home so they need you to reschedule the delivery. I this helps.

Posted 5 years ago

“I placed my order on 30 March and have not yet received the final item- an Ancol cooling coat. As it is nearly a month since I ordered my 3 items I do not think this is good service. Would you please advise what has happened to my order and when I can expect to receive it. Regards Annette Lorimer”

Helpful Report

Posted 6 years ago

Hi Annette, I am so sorry about the delay with your order, the delay was not acceptable and its not the service we expect our customers to receive. I know you're now in receipt of the cooling coat and I am sorry for any inconvenience caused by the delay and thank you for your patience.

Posted 5 years ago

“The product doesn't work. I can't connect it to my wi-fi.”

Helpful Report

Posted 6 years ago

Hi Hazel, I am sorry to hear the camera isn't working, I have sent you an email as I would like to help get this sorted. I look forward to hearing from you.

Posted 5 years ago

“This goes off in a closed room with no activity. However it doesn't activate when there is activity. Cannot stop the irritating barking notification so not useful when I need to be uninterrupted.”

Helpful Report

Posted 6 years ago

Hi Sarah, I am sorry to hear this, I have sent you an email to discuss this further, you are able to turn the notification sound off in the app so you don't have to hear the notification. I hope to hear from you soon.

Posted 5 years ago

“Took weeks to arrive”

Helpful Report

Posted 6 years ago

Hi Sam, Thank you for taking the time to leave a review, I am sorry the order took a while to get to you and for any inconvenience this may have caused.

Posted 6 years ago

“Gadget does not work . Don’t waste money”

Helpful Report

Posted 6 years ago

Hi Samantha, I am sorry you're having problems, I have sent you an email. I hope this helps.

Posted 6 years ago

Hi Samantha, I am sorry to hear the gadget is not working. I have sent you an email to see if I can help, if the gadget isn't working then we would like to know if it is faulty and if it is we can get this changed for you. I look forward to hearing from you.

Posted 5 years ago

“Your customer service is appalling, I shall not be replacing the item from you but find somewhere else to get it. Seriously not impressed”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I am so sorry you're unhappy with the service provided, I have sent you an email to see if we can sort any issues you have. I look forward to hearing from you.

Posted 6 years ago

“I have sent 4 emails to say this isn't working and I have not have one reply if you feel you want to rely do so janetmorr65@gmail.com or I am taking this further”

Helpful Report

Posted 6 years ago

Hi Janet, I know you have spoken with our customer service team already and they have advised we haven't received any emails from yourself, so I am sorry these have not come through. I hope what correspondence we have now sent has helped? If not please do get in contact on the email address we have emailed you from and we will be happy to help.

Posted 6 years ago

“I have not used it as I don’t know how to set it up. Also I don’t want to give my bank card details. can anyone advise if they have these problems too??”

Helpful Report

Posted 6 years ago

Hi Lorraine, We have sent you our installation guide via email to help guide you through this, hopefully this has worked for you. Please do get in touch if you need anything else.

Posted 6 years ago

“Very difficult to set up and still not working properly. I would not recommend getting this gadget to anyone in fact would like to return it!!”

Helpful Report

Posted 6 years ago

Hi Zahava, We have tried to contact you via email to see if you're still have problems, we would like to help you if you are so please can you contact us and we can discuss further. We hope to hear from you soon.

Posted 6 years ago

“I was happy with the supply of a Cleverdog camera but am now fed up with being bombarded by DoggieGadgets adverts. As I requested several weeks ago, PLEASE STOP SENDING YOUR JUNK E-MAILS.”

Helpful Report

Posted 6 years ago

Hi Peter, We are happy to hear you're you are pleased with your camera. I have sent you an email regarding unsubscribing to our emails and I can confirm you will be sent no more emails from us.

Posted 6 years ago

“Sent email and still no reply. Camera not working.”

Helpful Report

Posted 6 years ago

Hi Diane, We are so sorry to hear you're having problems with your camera, we have sent you an email to see if we can assist you but have had no response, I will try again to contact you today to resolve this. We hope to hear from you soon.

Posted 6 years ago

“Cant download it when I do it doesnt always work”

Helpful Report

Posted 6 years ago

Hi Keith We are so sorry to hear you're having problems, we have sent you an email to see if we can assist you. We hope to hear from you soon.

Posted 6 years ago

“My camera worked eventually after about 10 attempts to connect to WiFi but when I switched it off to move it it will not connect at all now”

Helpful Report

Posted 6 years ago

Hi Chris, We are so sorry to hear you're having problems with your camera, we have sent you an email to see if we can assist you with re setting up the camera. We hope to hear from you soon.

Posted 6 years ago

“Not received yet payed extra to receive it by Wednesday and I ordered a medium.”

Helpful Report

Posted 6 years ago

Hi June, We are so sorry to hear this and for any inconvenience it may have caused. We have sent you an email regarding this, we hope to hear from you soon.

Posted 6 years ago

“Can’t get it to connect/recognise internet”

Helpful Report

Posted 6 years ago

Hi Jackie We have sent you an email with some information on how to set up which includes some helpful tips. Hopefully this will help, otherwise we can give you a call to talk through this. We look forward to hearing from you soon.

Posted 6 years ago

“You have just emailed to see how u am getting on with my orange camera when I'm actually still waiting for delivery of my pink camera not impressed with the service at all as ordered over a week ago and I'm still waiting????!!!”

Helpful Report

Posted 6 years ago

Hi Laura Thanks for letting us know about this issue. Firstly, I've checked your order in our system and a pink camera has been dispatched to you. I'm surprised you haven't received it already. Looking in the system it was dispatched on the 28th. I can only assume that the snow may have had an effect on your order. I have just refunded your postage. Please let us know if you haven't received your camera by Monday. Secondly, rest assured, it will be a pink camera. This email asked you to review an orange camera, that was a mistake of the new reviews system (we only launched this today). Apologies again for the delay in getting your camera to you. Have a good weekend. Ross (Founder of DoggieGadgets.com)

Posted 6 years ago

“Because my car connects to Bluetooth it stops it working”

Helpful Report

Posted 6 years ago

Hi John We have sent you an email to discuss further. Look forward to hearing from you soon.

Posted 6 years ago

DoggieGadgets.com is rated 4.3 based on 315 reviews