DoggieGadgets.com Reviews

Name: DoggieGadgets.com
Address: Blue Tower MediaCityUK, Salford
Rating: 4.29

4.3 Rating 315 Reviews

83 %

of reviewers recommend DoggieGadgets.com

4.3

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email

Visit Website

Email:

hello@doggiegadgets.com

Location:

Blue Tower MediaCityUK
Salford
M50 2ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9 days since order placed and still waiting for email to advise my order has been dispatched...!!”

Helpful Report

Posted 5 years ago

Hi Stuart, thank you for your feedback and I am really sorry that you did not receive your order. I have sent you a couple of private messages and I hope that you are satisfied with the resolution. If you have any other queries, please do not hesitate to contact us at hello@doggiegadgets.com.

Posted 5 years ago

“One item still to be delivered, no obvious way to expedite - website shows item being delivered with vague standard comment about return to site, but no shipping link.”

Helpful Report

Posted 5 years ago

Hi John, I am so sorry you were waiting longer for one of your orders, I can see from the correspondence we have had with yourself that the delayed order was coming to you via one of our couriers and I can assure you we have passed on yours and our disappointment that the order took a while to reach you. I do hope you were happy with the delivery time frame in which your other items arrived and I hope you choose to shop with us again. Thank you for taking the time to leave a review.

Posted 5 years ago

“This loooks great on the face of it, but once it arrived and tried to install it was complex for an older person. Kept on losing connection and didn’t work on App outside of home. Returned for refund.”

Helpful Report

Posted 5 years ago

I am sorry to hear you felt the camera was complex to set up and that you had problems with the camera, the camera should connect over 3G/4G or WIFI for you to be able to watch your dog whilst you're out and about so I am very sorry this didn't work for you. I can see we have communicated via email and that this is now resolved, again I am sorry for any inconvenience caused. Thank you for taking the time to leave a review and I hope you choose to shop with us again soon.

Posted 5 years ago

“Easy to order from but delivery not good”

Helpful Report

Posted 5 years ago

Hi William, I am so sorry you were waiting longer for one of your orders, I can see from the correspondence we have had with yourself that the delayed order was coming to you via one of our couriers. We have passed on yours and our disappointment to the courier that the order took a while to reach you, it is not the service we expect for our customers. I do hope you were happy with the delivery time frame in which your other items arrived and I hope you choose to shop with us again. Thank you for leaving a review, we appreciate your feedback.

Posted 5 years ago

“Took very long to get back to me regarding my query on not receiving dispatch details...product much smaller than descibed by advert and including postage was very overpriced”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for leaving a review I am sorry to hear the service and product wasn't as expected and I will ensure to pass your feedback on and investigate what has happened. I am sorry for any inconvenience caused.

Posted 5 years ago

“Cannot get it working”

Helpful Report

Posted 5 years ago

Hi Andrew, I am sorry you're having issues, I have sent you an email to get some more details so we can help.

Posted 5 years ago

“Product doesn't appear to work properly. I emailed customer support email, and it bounced back as 'undeliverable'”

Helpful Report

Posted 5 years ago

Thank you for leaving a review. I have sent you a private email from our customer service team. I am sorry you have not been able to get in touch. if you reply to our email we will do all we can to help.

Posted 5 years ago

“Camera picture is black and white and keeps disconnecting from wifi.”

Helpful Report

Posted 5 years ago

Hi Joanne, I have sent you a private email, please can you get in touch and we will resolve this for you. Thank you

Posted 5 years ago

“I bought a Clever dog cam when I returned to work after adopting a rescue dog. It was easy to set up despite the appallingly tiny instructions. However it only worked the first time and has not worked since. All attempts to get in touch with the company have failed so there is zero customer support. I am really disappointed and until the company work with me to resolve the issues, it is a complete waste of money”

Helpful Report

Posted 6 years ago

Hi Teresa, I am so sorry to hear you're having issues with your camera, I cannot see any contact attempts so I am sorry these have not come through to us. I have sent you an email, please can you reply to this so we can get this sorted for you. I look forward to hearing from you.

Posted 5 years ago

“Poor communication after purchasing. Order took more than 2 weeks to arrive.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review,I am sorry for any delays that occurred when sending your item to you it is not the service we pride ourselves on and I am sorry that your delivery was effected.

Posted 5 years ago

“It was broken and damaged”

Helpful Report

Posted 6 years ago

Hi Matthew, I am sorry to hear this please can send us some more details via email (we have emailed you) so we can help resolve this for you?

Posted 5 years ago

“Items were shown in stock when ordered - after payment made we were then advised items were not in stock. Items then took over 10days to arrive. When they did come they were of good quality and as described.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review, I am so sorry the camera took a while to get to you, thank you for your patience regarding this. I am glad to hear the product was as expected once received. We appreciate your feedback.

Posted 6 years ago

“its not very good. does not connect very good and signal to phone is shocking”

Helpful Report

Posted 6 years ago

Hi Sian, Thank you for taking the time to leave a review. I am sorry to hear you're having problems with your camera, I have sent you an email with some information and a YouTube video which should help you.

Posted 6 years ago

“I found it uncomfortable for me and also not being made of a waterproof material it needed washing nearly every time it was used. I ended up buying An alternative sling.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review, I am sorry you found the sling uncomfortable and thank you for raising the waterproof comment, I will ensure this is passed on to our supplier. I am sorry you haven't enjoyed using this product.

Posted 6 years ago

“Difficult to connect”

Helpful Report

Posted 6 years ago

Hi Janine, I am sorry to hear you experienced difficulties connecting. I have sent you an email to get some more information from you. Please do get in contact with us if you need any assistance and we will be happy to help.

Posted 6 years ago

“we just can't get the thing to work, does not work as easy as the instructions make out”

Helpful Report

Posted 6 years ago

Hi Darren, I am sorry to hear you are experiencing problems. I have sent you an email with some useful information and guidelines. I hope this helps. Please do get in contact with us if you need any further assistance and we will be happy to help.

Posted 6 years ago

“Bought this after reading reviews to keep an eye on my dogs but as soon as I leave the house signal is lost so cannot see anything total waste of money”

Helpful Report

Posted 6 years ago

Hi Tracey, We have sent an email with some information on, you should be able to use this when you leave your house as long as you have 3G or 4G on your phone. I hope the information emailed to you helps. Please contact us if you need any further assistance and we will do all we can to help.

Posted 6 years ago

“Can’t down load it so never had it on”

Helpful Report

Posted 6 years ago

Hi John, We have sent you an email with helpful tips and advise and a video for you to watch, I hope this will of some help to you. We hope to hear from you.

Posted 6 years ago

“Only thing I can say is sometimes it works but the majority of the time it doesn't. Works perfectly well while I'm in the house but that defeats the whole purpose!!😤”

Helpful Report

Posted 6 years ago

Hi Monique, I am sorry to hear this, we have sent you an email as this should be working whilst you're not home. please can you get in touch with us so we can help sort this for you. We hope to hear from you soon.

Posted 6 years ago

“Don’t find very good when not at home I can’t log in and check the dog been told to connect to WiFi but whole point of it is to check on my boy when am not home and it’s not everywhere u got WiFi.”

Helpful Report

Posted 6 years ago

Hi Kerryanne, We have sent an email with some information on. I can confirm you can log on without Wifi you just need to ensure you have 3g or 4g on your phone to do this. Please contact us if you need any further assistance.

Posted 6 years ago

DoggieGadgets.com is rated 4.3 based on 315 reviews