“My experience started as a simple error. It should never have got to this point where I feel the need to review a label I have loved and they felt that after causing me so much trouble and grief that black listing me was a good move.
During a sale I purchased 3 dresses.
When they arrived one of them was the wrong style.
Simple...return and we'll send you the correct one.
I sent them a photo of the dress sent and explained it was labeled incorrectly and asked they check my order before sending replacement.
On this day I was unable to return home due to floods and would spend the next two weeks battling floods myself and rescuing wildlife that would then come into my care as a licensed carer.
It has been exhausting and emotional...it still is! Not all the poor animals survive inspite of 24/7 atte tion.. I seek solice in my love for fashion...a little reward when times are tough.
So, they sent a replacement and I travelled half an hour to another town to post the wrong dress back.
The replacement arrived quickly.
I was excited...my daughter was excited.. I'd been in waders all week and she in gumboots.
But. It was the same WRONG DRESS.
I emailed right away and did not receive a reply for 2 days.
I was quite anxious and very easily annoyed I admit, I was not as patient as I would be on a normal day...or week. I own that! But when you're having a tough time and a service does not serve you with respect... well you're going to get antsy!!
Without consulting me my order was canceled and a refund sent....which is jot what I wanted. These are limited edition dresses!! I wanted the dress.
So I emailed again...again ignored...I messaged on Facebook...twice...ignored...after a week I got a one sentence email!!! I replied immediately and again had to wait a couple of days!
15 emails I sent to sort a problem any other company would have been embarrassed for!
But this is no regular company. Customer service are not professionals. They are the son and daughter of the designer. They are above any upset customer. They are above owning their mistakes. Instead they block the loyal customer. . Absolutely no respect.
I am lucky I guess I'm not one of the USA customers because they'd likely be blocked without even trying to fix the error as it would cost them too much in postage. Because that's what it came down to...they did not want to pay the return postage and send me the right dress. $10 this rubbish is over!
This will not stop me getting Dollcake dresses. They are all over ebay, I have friend who can order for me...so they've not achieved anything by blocking me except showing their lack of respect for customers which now all of you reading this will know.
While their dresses are pretty "Mean Girls" and ""Kardashians" come to mind regarding customer service, other reviews also reflect this.”
“I placed an order when they had a discount sale was so happy and thrilled even paid extra to have it ship right away had been waiting for ever to get a deal finally did and then the order got lost which yes I know it’s not the companies fault and I did get refund . However when I ask for replacement item they said they couldn’t help, then I asked to receive a discount on other item to compensate because I feel it wasn’t my fault either that the package was lost they said no more or less was t anything beside a refund to offer which to me is poor customer service . Which they also took a long time to respond to my lost order in the first place which then made me lose money on a photo shot because the issue took basically a month to solve and pretty much felt they didn’t care to deal with me after I got refund they just ignored my emails which again bad customer service. over was left feeling sad frustrated n lost I personally don’t think I will ever order again or recommend after the service I received just felt like a business that only cares about making money not there customers happiness!”
“I live in the US and I’ve been buying dollcake off and on for about 5 years. I probably have at least 10 or more dresses. Shipping is quick and reliable and I’ve never had an issue. Absolutely love their product and so do all of my photography customers”
“I’ve been buying and loving Dollcake for years. I’m just now pregnant with my daughter, so my love for the company started long before having children.
The clothing is timeless, high quality and absolutely gorgeous!!. 😍🥰
The owner is truly amazing and incredibly talented.
The shipping to Canada has been fast and affordable. Customer service has always been Kind/helpful for any questions.
I highly recommend this company. You might get addicted, but not disappointed❣️”
“We love their dresses and this company. They are so nice and make gorgeous dresses that are very high quality. I’ve never had a problem and we own 10+ dresses.”
“This company designs beautiful vintage dresses. If you’re looking for the best product, price and customer service look no further! Thanks Dollcake you are awesome!”
“I am constantly obsessing over Dollcake, even as I sleep! I dream of Dollcake dresses for my little girls! If I could I would buy them all! They are made so beautifully and made to last! Also, everyone at Dollcake is so sweet and makes you feel like more than just a customer!”
“I LOVE Dollcake! I only buy Dollcake for both of my daughter's special occasions. My besties Charlie and Maria and I love to shop there after therapy. It's like second therapy for us.”
“We LOVE Dollcake dresses. I won't buy our special occasion dresses from anywhere else besides Dollcake. My besties Maria, Charlie and I always go shopping after therapy. It's like extra therapy because we love them SO MUCH! Thank you for making all of these beautiful pieces!”
“I’ve been purchasing dollcake for a couple of years now for my sweet girl- I am always impressed by the quality and price of these gorgeous dresses. Customer service has also been amazing (only once did I have to contact them)”
“Amazing customer service! We had a dress lost in transit and Dollcake didn't hesitate to send us a replacement asap! Every piece of clothing we've received has been beautiful and excellent quality!”
“What a wonderful company. We have been buying dresses from them for 3 years for two of my girls. They feel like tea princesses when they put them on. We always get so many compliments.
They have beautiful every day pieces and also special day pieces.
The company had amazing customer service and the quality is great too.”
“I've been buying Dollcake dresses for two years now and have about a dozen. I have never yet been disappointed with a dress or had any issues or delays. The dresses are not cheap but the quality is amazing and they last much longer than most store bought clothes. If you need a special event dress or just want quality clothes for your little girl Dollcake is the place to get them.”
“Where do I start. This has been the only company I have been faithful to since my daughter was born. Quality of clothing is far above any local department store I have seen. Customer service is excellent. Shipping is lightning fast. Ohhh and the cutest designs ever. Every piece is so unique. You can tell a lot of thought goes into each design. Since my girl was little other parents have always said my girl is always the best dressed at events. Thank you Dollcake!”
“In love with Dollcake dresses for my 2 daughters!! I even wanted a Dollcake dress for myself! ☺️ Designs are very unique and limited which makes it extra special. Will definitely recommend this to everyone and will continue to purchase from this company for my little girls..”
“I love this company! The Highest quality materials and workmanship, and the best designs. I use these dresses in my portrait studio, what little girl doesn't love to play dress up and feel like a princess. Delivery is very quick considering it ships to me in the US from Australia and a nominal shipping fee.”
“I have bought a few Dollcake dresses for my granddaughter over the past 3 years. They are all absolutely gorgeous. They are so well made, and it is so nice to see all the beautiful trims being used. Dollcake never disappoints. 💞”
