“My experience started as a simple error. It should never have got to this point where I feel the need to review a label I have loved and they felt that after causing me so much trouble and grief that black listing me was a good move.
During a sale I purchased 3 dresses.
When they arrived one of them was the wrong style.
Simple...return and we'll send you the correct one.
I sent them a photo of the dress sent and explained it was labeled incorrectly and asked they check my order before sending replacement.
On this day I was unable to return home due to floods and would spend the next two weeks battling floods myself and rescuing wildlife that would then come into my care as a licensed carer.
It has been exhausting and emotional...it still is! Not all the poor animals survive inspite of 24/7 atte tion.. I seek solice in my love for fashion...a little reward when times are tough.
So, they sent a replacement and I travelled half an hour to another town to post the wrong dress back.
The replacement arrived quickly.
I was excited...my daughter was excited.. I'd been in waders all week and she in gumboots.
But. It was the same WRONG DRESS.
I emailed right away and did not receive a reply for 2 days.
I was quite anxious and very easily annoyed I admit, I was not as patient as I would be on a normal day...or week. I own that! But when you're having a tough time and a service does not serve you with respect... well you're going to get antsy!!
Without consulting me my order was canceled and a refund sent....which is jot what I wanted. These are limited edition dresses!! I wanted the dress.
So I emailed again...again ignored...I messaged on Facebook...twice...ignored...after a week I got a one sentence email!!! I replied immediately and again had to wait a couple of days!
15 emails I sent to sort a problem any other company would have been embarrassed for!
But this is no regular company. Customer service are not professionals. They are the son and daughter of the designer. They are above any upset customer. They are above owning their mistakes. Instead they block the loyal customer. . Absolutely no respect.
I am lucky I guess I'm not one of the USA customers because they'd likely be blocked without even trying to fix the error as it would cost them too much in postage. Because that's what it came down to...they did not want to pay the return postage and send me the right dress. $10 this rubbish is over!
This will not stop me getting Dollcake dresses. They are all over ebay, I have friend who can order for me...so they've not achieved anything by blocking me except showing their lack of respect for customers which now all of you reading this will know.
While their dresses are pretty "Mean Girls" and ""Kardashians" come to mind regarding customer service, other reviews also reflect this.”
“I placed an order when they had a discount sale was so happy and thrilled even paid extra to have it ship right away had been waiting for ever to get a deal finally did and then the order got lost which yes I know it’s not the companies fault and I did get refund . However when I ask for replacement item they said they couldn’t help, then I asked to receive a discount on other item to compensate because I feel it wasn’t my fault either that the package was lost they said no more or less was t anything beside a refund to offer which to me is poor customer service . Which they also took a long time to respond to my lost order in the first place which then made me lose money on a photo shot because the issue took basically a month to solve and pretty much felt they didn’t care to deal with me after I got refund they just ignored my emails which again bad customer service. over was left feeling sad frustrated n lost I personally don’t think I will ever order again or recommend after the service I received just felt like a business that only cares about making money not there customers happiness!”
“BEWARE: DO NOT PRE ORDER. Wish I could say zero stars. I will never buy through this ridiculous company again. I ordered a beautiful dress months ago for my daughter to wear as my flower girl in August. It said it would take 4-6 weeks delivery.. months later I still hadn't received it. When I contacted them, they said supplier hadn't yet finished and supplied the full order. I asked in response, if I could pick another dress at similar value, they were extremely unhelpful and said if I paid for another they would send another. No care that it was there own fault that I was in this situation two weeks before my wedding. I found something else at last min and got the notice on my wedding day that the order had been dispatched. When I've looked at reviews since then, apparently I'm not the only one with this complaint.... they've done it before and will no doubt carry on with their dodgy business practice.
A pathetic and disgusting transaction from "professionals". If you can't trust your suppliers to provide the product on time then don't take pre orders!!!! Pretty simple strategy.
Such a shame as the dress was absolutely stunning.”
